Ooredoo Holds Social Media Lead in Oman
Living their campaign of ‘Enjoy the Internet’, Ooredoo is maintaining their market leading position in Facebook, twitter and YouTube. Connecting to and engaging with customers through its extensive social media presence, the company uses various channels to directly interact in real-time, make meaningful connections and share the fun. Today, social media is one of the most effective ways to connect, reveal product updates and deals, reward and provide real-time, 24 hour support.
“Our online presence is proving to be the most popular ways for clients to contact us with questions and requests.” said Mutassim Bin Hamood Al Zadjali, Director Branding & Communications at Ooredoo. “We are always looking for new ways to deliver a stand-out market leading customer experience, while challenging ourselves to add value to our customers’ lives. Social media has provided a variety of real-time channels to reach out and interact with our audience anytime or anywhere, creating a more personalised service.”
It is undeniable that social media has, and continues to have, a tremendous impact on our society and in business. The way people communicate and socialise online and how businesses interact with their customers and fine-tune their products and strategies has been revolutionised. Social media has been a powerful tool in building the company’s brand awareness and establishing them as a distinctive brand that meets the needs and service of their consumers. Ooredoo can be found on the social media channels below:
Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman, originally operating under the name Nawras. The Company was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Ooredoo has been an integrated services telecommunications operator and is currently serving over 3 million customers across the Sultanate. Following a successful IPO on 1 November 2010, Ooredoo is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker. Ooredoo is majority owned by Ooredoo Q.S.C. and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Ooredoo has won a number of awards including Jury’s Distinction Award for Customer Service Excellence in the telecom sector 2013, Leading Telecommunications Company at the Arab Achievement Awards 2013, Best Operator Network at the Telecoms World Middle East 2013 Awards, the CommsMEA award for Middle East Mobile Operator of the Year 2015 and Best Telecommunications Company at the Arab Achievement Awards, 2016.
About Ooredoo Group
Ooredoo is an international communications company operating across the Middle East, North Africa and Southeast Asia. Serving consumers and businesses in 10 countries, Ooredoo delivers the leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks.
Ooredoo served 138 million customers and generated revenues of USD 8.9 billion as of 31 December 2016. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.