Ooredoo Transforms Digital Experience with the Launch of their New App
Giving customers greater control over their accounts, Ooredoo recently updated the Ooredoo Oman self-care app to provide greater simplicity and more convenient access to Ooredoo services. The new app allows users to manage their data use, choose detailed or summarised overviews of their accounts, access the Nojoom loyalty programme, pay bills or recharge their lines, among other new features. Transforming the mobile experience, it gives customers an effortless mobile experience that gives them control to do what they want, when they want.
Ooredoo’s Johan Buse, Chief Commercial Officer, said: “The smartphone is the gateway to access and control of everything in a customer’s digital life. By enabling a richer experience through their phones, we are delivering the most simple, straightforward mobile-first experience which will give customers what they have told us they want; more simplicity and control right in the palm of their hands.”
“With the launch of the new Ooredoo app, we have responded to customer feedback; removing the uncertainty of, for example, exceeding bundle limits or not being able to manage their accounts on the go. It is designed to reflect the significant growth in individual data use”, added Buse.
The app, now with over 250k users, has had several enhancements in this latest release. In addition to allowing customers to manage their accounts, some of the new features include the ability to manage multiple phone numbers under one account, manage international credit transfers and receive updates on promotions. Customers can also access detailed real-time billing information and obtain personalised products and services. Plus, Ooredoo have announced that new features such as on-demand support and the ability to connect with social media will be brought online soon.
Available for both the iOS and Android operating systems free of charge, it has allowed users to handle day-to-day tasks with ease. To download the app, simply visit the Apple Store or Google Play and search for ‘Ooredoo Oman’.
Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman, originally operating under the name Nawras. The Company was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Ooredoo has been an integrated services telecommunications operator and is currently serving over 2 million customers across the Sultanate. Following a successful IPO on 1 November 2010, Ooredoo is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker. Ooredoo is majority owned by Ooredoo Q.S.C. and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Ooredoo has won a number of awards including Jury’s Distinction Award for Customer Service Excellence in the telecom sector 2013, Leading Telecommunications Company at the Arab Achievement Awards 2013, Best Operator Network at the Telecoms World Middle East 2013 Awards, a number of awards for their outstanding campaigns at the Dubai Lynx Awards in February 2014 and the CommsMEA award for Middle East Mobile Operator of the Year 2015.
About Ooredoo Group
Ooredoo is a leading international communications company delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential. Ooredoo has a presence in markets such as Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives, Myanmar and Indonesia. The company was named “Most Innovative Company of the Year – MEA Region” at the 2015 International Business Awards.
The company reported revenues of USD 8.8 billion in 2015 and had a consolidated global customer base of 117 million customers as of 31 December 2015. Ooredoo’s shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.