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Orange Luxembourg contracts Comarch for complete BSS overhaul

by Desmond Dallen


Orange Luxembourg contracts Comarch for complete BSS overhaul

Comarch, a global supplier of IT solutions for business, announced today that Orange Luxembourg selected Comarch BSS products to improve billing and customer management processes.

The solution covers Orange mobile prepaid and postpaid services (voice and data), the “Orange Love” offer (internet, TV, VoIP, and mobile) as well as cloud and third party services in Luxembourg. These will be offered, charged, billed and managed using an array of Comarch BSS modules including Convergent Charging Billing & Revenue Management, Voucher Management, CRM, Self-Care, Product CatalogOrder Management, and Application Integration Framework.

Comarch will oversee and coordinate the whole project, which entails integrating over 40 IT systems, full system implementation, testing, migration, and roll-out. After go-live, the solution will be hosted in Comarch Data Center in Lille, France. On top of the solution, Comarch will provide managed services, covering a wide range of activities including support and maintenance, bill run, and regular catalog releases.

We were very impressed by Comarch’s highly responsive and flexible attitude, as well as their coverage of our current and future needs – said Werner De Laet, CEO at Orange Luxembourg. Telecom operators that want to stay competitive in today’s market need to deliver top-notch customer experience and provide personalized, data-driven services through all touchpoints. It is also crucial to manage all operational aspects by decreasing the number of incidents, improving response rates, and increasing efficiency through automation focused on added value activities. In partnership with Comarch, we aim to complete a very sizable project that will affect and transform all aspects of our BSS operations, ranging from prepaid charging and credit control to customer information management, mobile network provisioning, and trouble ticketing. Based on what we have seen so far, we are very hopeful and optimistic about the outcomes of the project.

Today, mobile consumers use their phones for all sorts of various daily activities. Modern BSS solutions need to reflect this and offer flexible billing and charging options, easy introduction of products and superior automation – all rooted in a data-centric and customer oriented approach. Orange Luxembourg needed modern IT tools that would allow all of that, at an acceptable cost. We will be performing a complete overhaul of our client’s BSS with 6 products and more than 30 functionalities to be implemented as well as over 40 system integrations planned. This will bring considerable improvements to Orange Luxembourg business processes by decreasing operational costs and boosting customer satisfaction – said Wojciech Pawlus, Managing Director – Benelux at Comarch.

About Orange Luxembourg (OLU)

Orange Communications Luxembourg is a fully convergent Telco operator providing mobile,  fixed-line as well as very high broadband internet via fiber or coax and IP or coax cable television services for residential and professional market in Luxembourg.

The company is wholly owned by Orange Belgium. Orange Belgium is one of the main players in the telecommunications field in Belgium. Orange Belgium is 52.9% owned by Orange Group.

Site web: Orange.lu

About Comarch

Comarch is a global supplier of software and services for enterprises. It has over 20 years’ experience designing, implementing and integrating IT solutions to some of the world’s largest brands including BP, Deutsche Telekom, Diageo, KPN, Orange, Telefónica, Unilever and Vodafone.

Comarch has a specialist telecoms unit providing IT solutions to telecoms operators around the world. It builds technology solutions to meet the key requirements of telecoms companies, namely to: increase revenue, grow business efficiency, simplify systems, cut costs, enhance the customer experience, build new services and shorten their time to market.

Comarch IT solutions for telecoms have been consistently listed on Gartner’s Magic Quadrant report, while its IoT offer has been positively evaluated by Berg Insight, HIS Markit’s and Gartner, who also named Comarch a ‘Vendor to watch’ in ‘Market Trends: A Comprehensive Approach to CSP IoT Platform Selection Will Enhance Market Positioning’ in 2017. It has also been recognized for its work in the telecoms industry by other analysts, including Forrester, Informa and Frost & Sullivan.

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