Pacific Blue Cross acquires customers faster with Cordys
Leading Canadian benefits provider uses Cordys Dynamic Case Management for improved customer service
Putten, The Netherlands, June 6th, 2013 – Cordys, a leading BPMS and PaaS software vendor, today announces that Pacific Blue Cross (PBC), a leading benefits provider in British Columbia (CA), has successfully deployed the Cordys Business Operations Platform to speed up customer acquisition and on-boarding.
Pacific Blue Cross recently went live with a Cordys Dynamic Case Management solution that automates and streamlines the entire customer acquisition and on-boarding process across multiple enterprise systems. The implementation of the Cordys platform supports collaborative and unstructured processes, minimises manual intervention and sets deadlines to ensure tasks are completed within required timeframes. As a result, PBC can onboard new customers more quickly and cost effectively.
“Cordys’ powerful Dynamic Case Management capabilities offer the ideal approach for handling many different rules, situations, and conditions that affect efficient business process management,” says Akiko Campbell, Director, Innovation Centre at Pacific Blue Cross. “The fact that Cordys provides us with a single integrated solution also gives us the opportunity to explore how we can benefit from other capabilities of the platform and improve business agility with Cloud based BPM and PaaS.”
Art Landro, CEO at Cordys: “It’s exciting to see the Cordys Business Operations Platform successfully deployed by a prestigious and innovative health benefits provider such as Pacific Blue Cross. Cordys’ proven technology enables the organisation to quickly react to market changes and provide outstanding service to their customers. Cordys’ strong capabilities in the areas of PaaS and Cloud-based business transformation not only enable Pacific Blue Cross to optimise their current business, but also to maximise opportunities for future growth.”
Cordys is a global cloud platform software provider that helps businesses move to the cloud quickly and with minimal risk. The Cordys platform combines Platform as a Service, enterprise application development, a complete Business Process Management Suite (BPMS) and the next generation of high productivity middleware.
Global 2000 enterprises choose this analyst-recognised platform to improve their business operations, deliver better customer service and release additional value from existing IT. Service providers implement the platform to leverage cloud business opportunities, create new high value products and services in the cloud and reduce cost while driving innovation.
Headquartered in the Netherlands, Cordys has offices in the Americas, EMEA and Asia-Pacific. For more information on Cordys please visit http://www.cordys.com.
About Pacific Blue Cross
Pacific Blue Cross has been British Columbia’s leading benefits provider for over 70 years. Our comprehensive understanding of health care fuels our commitment to service.
Together with BC Life, our subsidiary, we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those who do not have coverage with their employer.
Pacific Blue Cross and BC Life continue to respond to customers’ needs in plan design, administration and technology. More information on http://www.pac.bluecross.ca.