PAM Joins M2’s Suite of Managed Print Services
PAM is a new ‘step in’ service provided by M2 to proactively service and manage desktop printers. Utilising M2’s nationwide fleet of engineers and their latest £1 million software development ‘Intelligence’, M2 maximises uptime and reliability of desktop devices and provides greater control over escalating printer costs.
According to analysts Quocirca, 73% of organisations have no managed control over their print infrastructure. Once the device is purchased and set up through the IT department, there is little control in the printer expenditure that follows. This can lead to unexpectedly high expenses and a lack of overall management in terms of consumables and printer repairs across the business. PAM enables an organisation to get a handle on its printer expenditure, providing complete transparency in costs and management for an entire HP printer fleet.
40% of IT help desk enquiries are print related, according to an IDC report. By outsourcing the management of printer related issues, the IT department is free to focus on other areas.
John Taylor CEO of M2 comments: “This service mirrors our industry leading MPS IT proposition but solely concentrates on desktop printers. The PAM solution utilises our latest M2 Intelligence software, enabling each device to interact with M2’s complete infrastructure including our supply chain and nationwide network of engineers, and all in real time. The software analyses printer health and consumable levels on a constant basis to proactively communicate with M2 so that consumables and engineers are provided with minimal intervention from the company’s IT team. This frees up valuable time from your IT team, enabling them to concentrate on business critical tasks”
M2’s PAM service provides a business with toners, consumables and the complete service package for a small monthly fee, removing the hassle for admin, IT and finance. There are five simple steps that will allow them to regain total control of their printer assets, freeing up valuable time and maximising savings across the business.
M2 Step In: M2 will take responsibility and control of legacy printers using M2 Intelligence, freeing up the IT department from printer-related issues
All In One: A national service guarantee and a single telephone number to manage all consumables, parts and maintenance for one low fixed price
Pay As You Go: A single price per print, making it easier to identify total print costs
Service Commitment: A guaranteed six-hour response for nationwide maintenance, or a next day replacement swap to maintain continuity in printing
Simple Contract: A twelve month contract with regular reviews to ensure the right solution for a business as its printing requirements change
M2 is the Europe’s leading Independent managed print IT services company. Offering a proactively managed ranged of office print strategies, infrastructures and document processes, M2 helps organisations’ reduce office print costs, waste and risk. Through a consultative audit and assessment process, M2 provides organisations’ with a customised best practice solution that benefits from the company’s vendor agnostic approach. The company’s professional account management teams helps secure sustained benefits and provides a continuous improvement programme.
M2 provides all its own expert resources including engineering break-fix services to IT consultancy and support services. M2 provides a national UK service and specialises in the mid to large corporate market. Customers include Atkins, LSBU, Kings, Manchester Airport, Moorcrofts, Westwood College and Shoosmiths. For more information visit www.m2.uk.com.
M2 won the managed print services (MPS) award in the Shift to Services category at Canon Europe’s 2011 Premier Partner Conference.
Natalie Sutton/Danielle Cook
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