Restoring global undersea cable connectivity via online portal
HKT (SEHK:6823) – HONG KONG, August 24, 2017 – PCCW Global, the international
operating division of HKT, Hong Kong’s premier telecommunications service provider, has
launched its Restoration On Demand service, an innovative Network-as-a-Service offering
that enables its customers to rapidly re-route their connections to an alternate network
path in the event of an undersea cable failure, thereby restoring their international
connectivity at the click of a button.
Globally, companies have become increasingly reliant on high-performance international
fiber links to support business-critical applications. While submarine cables form an
essential component of an international network, they are vulnerable to lengthy service
outages in the event of a cable cut – putting both business revenue and reputation at risk.
The PCCW Global Restoration On Demand service leverages the company’s Software
Defined Network (SDN) capabilities to enhance network resilience and service
performance in order to meet the needs of global enterprises. The service complements
PCCW Global’s existing premium always-on protected International Private Lease Circuit
(IPLC) service by offering customers a quick-to-deploy and cost-effective business
continuity service alternative.
Link setup, traffic restoration and billing are automatically activated, ensuring the
customer’s traffic is safely protected until the original fiber service is restored. Once the
primary circuit has been repaired, the customer can elect when to revert to the original
service.
Customers can place orders directly via the PCCW Global Service Portal and the service
is activated in minutes. The service is charged on a daily-usage basis.
The service brings important key benefits to customers, including:
A quick-to-deploy and cost-effective alternative for improved network reliability
Improved business continuity protection
Employee and end-user productivity protection
Improved revenue earning protection
Mr. Jordick Wong, Senior Vice President, Product and Vendor Management, PCCW
Global, said, “Our Restoration On Demand service represents a massive step forward for
our enterprise customers, providing them with peace-of-mind via a cost-effective and
reliable business continuity alternative. Leveraging PCCW Global’s extensive fiber
network, we have designed an online portal which allows our customers to restore their
international connectivity with one click of a button. It is a backup capability that, once
activated online, allows capacity to be provisioned automatically by our systems in near
real-time and with no human intervention required.”
Mr. Wong added, “Restoration On Demand is the latest service innovation launched as
part of our on-going program to provide dynamic and flexible network and cloud-based
services which can be activated by our customers to address their individual demands,
service level requirements and rapidly changing network conditions.”
