Emerson Network Power Bolsters Service Business in Asia Pacific
Appoints Chris Mandahl as VP of Service and Project Management
SINGAPORE [December 4, 2013] – Emerson Network Power, a business of Emerson (NYSE:EMR) and a global leader in protecting and optimizing critical infrastructure today announced the appointment of Chris Mandahl as vice president, service and project management for Emerson Network Power in Asia.
In his new role, Mandahl will be responsible for growing Emerson Network Power’s Asia service business covering Australia and New Zealand, South East Asia, Japan, South Korea and Pakistan. Mandahl will report directly to Anand Sanghi, president of Emerson Network Power, Asia market.
“Our customers trust us to keep their critical infrastructure up and running 24 x 7 x 365. Each day and night our service organization works tirelessly to uphold their trust,” said Sanghi. “Chris has a laser sharp focus on delivering outstanding service offerings to our customers that minimize downtime, reduce energy consumption, and optimize their infrastructure for peak performance. His leadership and proven track record will help us expand the business with new solutions, customers, partners and geographies.”
Today’s dynamic environment has rapid adoption of new technologies placing growing demands on IT infrastructure. Infrastructure failure inevitably leads to downtime and equipment damage, which severely impact businesses’ productivity and profitability.
Financial losses from a single incidence of downtime can be greater than a business’ entire investment in network protection. According to a 2013 study by the Ponemon Institute which was commissioned by Emerson Network Power, 91 percent of surveyed data center professionals across various industries experienced an unplanned outage in the past 24 months, averaging a span of 90 minutes and incurring losses of up to US$1 million.
“The challenge is to maximize protection and performance while minimizing cost, although many businesses struggle with balancing the two objectives,” said Mandahl. “A good chunk of success comes with optimizing the infrastructure with consistent and dependable service capability. This is achieved by streamlining the process, improving efficiencies, and providing timely service delivery through service experts who are ready to assist in maintaining uptime, 24 hours a day, every day of the year.”
With his strong service background, Mandahl will focus on two key drivers: safety and quality service delivery. Service engineers should be conscious about safety above all else, accepting that an incident-free work atmosphere is critical to meeting their deliverables. Also, by providing service excellence through operational awareness and service delivery, they are enabled to not only meet customer expectations, but exceed it.
Mandahl first joined Emerson Network Power in 1988 as a customer engineer for Liebert in Australia. Since then, he has held positions of increasing responsibility, gaining experience in various disciplines including service, product management, and sales management. In January 2012, Mandahl relocated to Manila to assume the role of senior director for sales productivity in Asia. He holds an Advanced Diploma in Electronics from Petone Polytechnic and a Diploma in Marketing & Management from the Australian Institute of Management.
About Emerson Network Power
Emerson Network Power, a business of Emerson (NYSE:EMR), protects and optimizes critical infrastructure for data centers, communications networks, healthcare and industrial facilities. The company provides new-to-the-world solutions, as well as established expertise and smart innovation in areas including AC and DC power and renewable energy, precision cooling systems, infrastructure management, embedded computing and power, integrated racks and enclosures, power switching and controls, and connectivity. Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at www.EmersonNetworkPower.com.
About Emerson
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2013 were $24.7 billion. For more information, visit www.Emerson.com.
