Vectra selects Comarch BSS to shorten time-to-market

Polish multi-play operator, Vectra has selected Comarch BSS for its core billing, customer management and self-service platform as well as for field force automation software.

Currently, the major challenges facing cable operators regarding BSS is the result of the huge number of products that have to be managed. As most cable operators are now operating in a multi-play model, they need to handle various types of services (cable, Internet, voice and mobile) in a consistent way and with the possibility to create bundles of multiple products.
In addition, multi-channel customer service requires a consistent product catalog that needs to be exposed to all sales channels, including CSR, self care and e-shop.

“Competition between telecom operators has forced us to introduce new products increasingly faster. >From a technical perspective we were looking for a next generation BSS platform which would support us in pursuing a strategy of product innovation, streamlining and facilitating the creation of new offers. We were also looking for a solution to enable easy creation of personalized, on-demand offers for specific customers. From a business point of view, we expected radical improvement of customer service quality and after the first stage of this project I’m sure that Comarchs’ solutions will help us meet our goals. Together with Comarch BSS tools we can really become an important player in quad-play services on the Polish market” – Tomasz Żurański, President of the Management Board, Vectra S.A.

Comarch products being implemented at Vectra include Convergent Billing, Customer Management, Self Care, Central Product Manager, Billing Mediation and Field Service Management. All these products are a part of Comarch BSS Suite which is designed to support various types of operators – including fixed, cable and mobile – and is the answer to the requirements of modern multi-play operators.

Piotr Piatosa, Vice President of the Management Board and Head of the Telecommunications Business Unit, Comarch S.A., claims:- “One of the most advanced elements of our solution for Vectra is Comarch Central Product Manager which simplifies configuration of offerings associated with particular sales channels and regions. With offers being configured in one place, it is possible to radically reduce time-to-market and costs on the operator’s side. For demanding customers like Vectra it is also very important to have Business Process Management as a part of the solution to allow flexible process configuration and a possibility of reconfiguration in the future”.

Related links:

About Vectra

Vectra Group ( is the second largest telecommunication cable operator in Poland. The company operates in 155 towns and cities and the number of its customers exceeds 773,000. VECTRA offer is analog and digital cable television, broadband internet access – traditional and mobile, and fixed telephony. Vectra has one of the most attractive on the market digital television offer for the whole family. Provides 148 television programs, including 16 in HD format. Other items that distinguish Vectra services, the internet access 128 Mb/s, independent television programs broadcast in 82 local cities, PVR HD and multiroom service. Vectra has 315,000 digital TV subscribers, 285,000 internet clients and 90,000 telephone subscribers.

About Comarch

Comarch is a global supplier of industry standard compliant IT products and services for the telecommunications industry. One of the company’s fundamental distinguishing features is its focus on the flexibility and configurability of its solutions, which are developed in-house and customized to suit the specific needs of its customers. Comarch solutions are business driven, and they are evolving based on customer demand. Since 1993, Comarch has accumulated a lot of experience and knowledge in the fields of designing, implementing, and integrating IT solutions. The company serves customers from four continents, and this client base includes some of the market’s largest players – such as Telekom Deutschland (former T-Mobile Germany), T-Mobile Austria, E-Plus Germany, Vodafone Germany, Telefónica O2 Germany and Auchan Telecom France (MVNO). Comarch’s unique solutions allow operators to provide the highest quality of service to their customers, ensuring their satisfaction and continued patronage. The loyalty of Comarch’s customers has always been the strongest confirmation of the quality of its solutions in the areas of billing and inter-partner settlements, as well as the management of telecommunications networks and services. Comarch’s offer for the telecom industry is mainly aimed at Fixed, Cable and Broadband Operators, Wireless Operators, Wholesale Departments, MVNO/MVNE Operators and Satellite Service Providers.

Comarch Telecommunications Press Office

Katarzyna Gajewska | Tel: +48 12 646 15 04 | Gsm: +48 691 464 119 |Fax: +48 12 646 12 00
E-mail: [email protected]

Copyright 2011 Comarch

If you do not wish to receive information by email on Comarch’s activities, new products and services, please click here to unsubscribe. We apologize for any inconvenience.
If you are not yet a subscriber and have been forwarded this email by a friend please click here to subscribe to the following issues of Comarch newsletters.