29th May 2013. Cambridge, UK – RJ Media, the company behind the hugely successful PsychicSofa.com, is investing in a new multi-channel contact centre solution that will enable the business to be more flexible in its service delivery whilst increasing revenues through incremental billing.
RJ Media offers psychic and other live services via a number of channels and is always looking to improve the experience for customers; many of whom are long-term clients.
The new multi-channel contact centre solution from C3 will help RJ Media to add value across its full range of services through easy payment options, integrated agent management, greater web integration and improved E-wallet loyalty.
Fusion Contactsupports PCI Compliant credit card billing modules for easy ‘tokenised’ payments and extended end-of-call billing. The system also incorporates C3’s Fusion Multi Channel IVR Toolkit, giving RJ Media the control to rapidly develop and deploy interactive voice response (IVR) services to meet changing market demands.
“We are all very excited to incorporate C3’s multi-channel contact centre into our current business model,” said Richard Sawyer, partner at RJ Media.
“ The advancements in C3’s software will allow us to progress with our goals and visions for the foreseeable future without any of the limitations we have previously experienced. The new software gives us the freedom and flexibility to develop existing services, bring new products to the marketplace and continue to leverage our competitive advantage throughout the RJ Media product spectrum.”
Shagufta Malik, General Manager RJ Media, added: “We operate in a very competitive market place and our customers put a premium on our agents’ expertise. The investment in Fusion Contact will enable us to differentiate our services, add value for our customers and simplify the related administration.”
RJ Media has worked with C3 for over a decade. Fusion Contact represents an update to the company’s existing C3 virtual contact centre solution that will provide the foundation for future growth through continued innovation.
C3 is one of Europe’s leading suppliers of telecommunication platforms for Interactive Voice Response (IVR), Messaging, Call Conferencing and Customised Call Handling Solutions. For over 20 years, C3 has installed telecommunication technology in more than 26 countries with clients including BT, Cable & Wireless, Vodafone and Virgin Media. The company recently received a 94% customer satisfaction rating from research company BenchmarQ.