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ProtoCall One awarded framework agreement in the UK Governments G-Cloud Programme

by david.nunes

ProtoCall One awarded a framework agreement in the UK Governments G-Cloud programme


ProtoCall One has been awarded a framework agreement by Government Procurement Service for G-Cloud Services II . The new G-Cloud Services II framework creates a government marketplace of cloud computing services – called the CloudStore – which makes it easier for suppliers and government to work together. The procurement process, where ProtoCall One has been successful, has established a Multi-Supplier framework that allows public bodies to buy services as and when it meets their needs.

The G-Cloud approach is part of the Government’s commitment to see public cloud services account for 50% of new Government ICT spending by 2015. The G-Cloud supplier framework allows public sector clients to buy cloud based IT services on an ‘on demand’ basis. These flexible contracts aim to promote the adoption of cloud-based services by government departments and agencies, which will ultimately cut costs, standardise services and encourage collaboration across public sector organisations.

This new framework provides direct access to pre-approved suppliers which removes the often lengthy and costly traditional government IT procurement process. ProtoCall One, along with the other approved blue-chip suppliers such as BT, Microsoft and Capita, has completed a rigorous evaluation process that demonstrated the required technical capability for its cloud based Software as a Service (SaaS) offerings.

“At the Government Procurement Service our priority is to provide procurement savings for organisations across the UK public sector. The inclusion of ProtoCall One to the G-Cloud Services II Framework will strengthen our offering and provide public sector buyers with a tried and tested route to achieve value for money.” said Marie-Helene Durif, Head of Sourcing & Category Management – ICT, at the Government Procurement Service.

ProtoCall One can now provide SaaS solutions to help Government Departments improve how they connect with their customers across multiple contact channels such as email, web chat, SMS and Social Media. This provides access to the first fully hosted contact centre service built on the leading Genesys software platform, making this innovative solution set affordable and accessible for contact centres of all sizes.

The G-Cloud Services II Framework is ground-breaking in a number of ways:

· It gives growing UK businesses, such as ProtoCall One, a real chance of winning the UK more government contracts;

· It creates a marketplace of cloud computing services for government, encouraging real competition where service providers constantly improve the quality and value of the solutions offered;

· It provides the ability, if required, for departments and organisations to change service provider easily without the normal lengthy government procurement and implementation cycles;

· It is designed to be far more accessible to smaller technology companies with the main priority being to support innovation.

Faraz Khan, Managing Director at ProtoCall One commented “We are delighted to be part of the Governments G-Cloud initiative and it demonstrates how Cloud computing has brought about a step change in the economics and delivery of IT Projects. We are pleased to see that the UK Government is committed to the adoption of cloud based SaaS solutions, and we hope that the new G-Cloud initiative enables easier access for Departments to procure our innovative contact centre cloud based services.”

About ProtoCall One:

ProtoCall One delivers innovative contact centre solutions and services. We are experts in Genesys, the world’s leading provider of customer service and contact centre software, with experience of over fifty global deployments. Our unique blend of operational and technical know-how, combined with the powerful Genesys feature set, enables our customers to deliver positive business outcomes like exceptional customer experience; improved workforce effectiveness; increased customer loyalty; and reduced operating costs.

Our solutions address key challenges in the areas of Multi-channel Communications, Workforce Optimisation, Self-service and Performance Analytics, and Outbound Contact. Customers choose the desired functionality, and how they want it delivered – whether via their existing infrastructure, in the cloud, or as a fully managed service. We then deliver a wide range of customised services to help them realise the benefits they need, quickly.

Customer service leaders work with us not just because of our unparalleled contact centre and Genesys know-how, but because we are agile, easy to do business with, and we demystify the seemingly complex. Through our offices in the UK, India and Australia we work with leading global and local brands like BP, Friends Life, Cable&Wireless Worldwide, NSPCC and Serco.

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