Aspect Software announces completion of acquisition of Voxeo
· Voxeo brings market-leading IVR, proactive outbound, self-service, global cloud delivery infrastructure to Aspect
· New division will utilise Voxeo’s flexible, unified deployment platform as nucleus of Aspect’s expanding cloud capabilities and strategy
· Voxeo adds $50 million in annual revenue, robust partner and developer community
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, today announced it has completed the acquisition of Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. The acquisition will add $50 million in annualised revenue and contribute to Aspect’s bottom line. Voxeo’s platform and global infrastructure will serve as the nucleus for Aspect’s expanding cloud, hybrid and premise-based solution portfolio.
Recent analyst research indicates that contact center/IVR customers want flexibility and choice in their deployment model and companies who can seamlessly offer cloud, hybrid, or on-premise with the same solution have a solid competitive advantage.
“Cloud providers have been in big demand in 2013 and with Voxeo, Aspect looks to have acquired one of the best in the class. The addition of Voxeo’s multichannel self service capabilities to Aspect’s Unified IP platform will arguably leapfrog the offerings of several contact centre market leaders,” said Sheila McGee-Smith, President, McGee-Smith Analytics.
The acquisition of Voxeo enables Aspect to:
· Augment and improve its product portfolio in key areas (i.e. IVR, cross-channel/omni-channel self-service capability, proactive outbound)
· Significantly enhance and expand the company’s cloud offerings
· Provide data centre infrastructure and network operations centre capabilities that will enhance and expand Aspect on Demand and managed services capabilities
· Expand addressable market opportunity to the SMB sector with Voxeo’s proven, scalable platform
· Support Aspect and Voxeo’s channel partners with new growth opportunities
“We’re very impressed with Voxeo and in fact Telerx is working on a project right now to leverage their development tools to address our advanced and custom IVR needs,” said David Magee, Vice President, Infrastructure, Telerx. “This acquisition of Voxeo by Aspect is great for us. They have a great platform that is enabling multichannel IVR/Application interactions that will be integrated with our Aspect Unified Platform, giving us opportunities to expand our technical solutions to other business units of our customers.”
Voxeo customers meanwhile will have access to market-leading interaction management, workforce optimisation and back-office capabilities within a single, comprehensive customer contact solution that will fully leverage their investments in Voxeo self-service technologies.
“When the executive team laid out the strategic direction for Aspect late last year, we identified several product and technology opportunities that would enable us to radically accelerate our competitive position in the market. The addition of Voxeo’s versatile IVR platform does just that,” said Chris Koziol, president and general manager of the Interaction Management division at Aspect. “We are thrilled to not only be integrating a best-in-breed platform into the Aspect portfolio but we are just as excited to welcome the Voxeo employees into the Aspect fold. They are a talented and engaged group and we feel very fortunate to be able to tap into their energy and creativity.”
“This acquisition is another step by Aspect Software in providing an end-to-end contact centre solution that is second to none,” said Rod Burton, Sr. Manager, Infrastructure Support Payment Services, Time Warner Cable. “I was thrilled when I saw the Voxeo announcement. It’s a strategic step to solidify Aspect’s position in the industry.”
Aspect will be showcasing a working demonstration of Voxeo’s IVR and mobile solutions integrated with Aspect’s interaction management platform at SpeechTEK August 19 – 21 at the New York City Marriott Marquis.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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