B. Braun Medical Ltd chooses NextiraOne for Unified Communications and Contact Centre facilities
New IP Telephony and Contact Centre communications support customer and inter-site communications with high availability solution
Lichfield, 12 March 2013 – B. Braun Medical Ltd, one of the world’s leading healthcare organisations, has chosen NextiraOne to implement a new Unified Communications solution across its four UK sites. Based on Cisco technology, the solution includes IP Telephony supporting 330 users with softphone capability, allowing employees to make calls via their computers without the need for additional handsets. NextiraOne has also implemented and integrated a Contact Centre solution to handle the high volume of inbound calls B. Braun Medical Ltd receives. The solution also includes integration with B. Braun’s European communications system, as NextiraOne was able to work across several countries to deliver the required infrastructure.
B. Braun Medical Ltd is a member of the B. Braun Group, one of the world’s leading healthcare organisations. The company manufactures and distributes on a global basis, employing more than 44,000 people worldwide. The company needed a reliable and efficient platform to handle the communications between hospitals, clinics and other healthcare facilities – NextiraOne has designed and implemented a highly efficient solution which will simplify B. Braun’s distribution services and customer contact as well as communications between sites.
Chris Edwards, IT Manager of B. Braun Medical Ltd, said: “NextiraOne has the expertise not only in delivering Unified Communications and Contact Centre solutions, but also in implementing communications solutions in the Healthcare sector. We chose them for their expertise in both respects and we are very impressed with their expertise and their experience of the environment in which we operate.”
B. Braun Medical Ltd’s new IP Telephony and Unified Communications platform, designed and implemented by NextiraOne, consists of Cisco virtual servers at each B. Braun site with Cisco Unified Communications Manager (UCM), Cisco Unity Connection Voice Messaging and Cisco Unified Contact Centre Express (UCCX). The system is configured for 330 users in the UK, with the contact centre handling both agents and supervisors. A Symon Wallboard solution allows staff to display important operational information and customise this to their requirements. The platform is highly resilient so that a failure at one site will lead to a secondary site automatically taking over, allowing the Contact Centre functionality, voice mail and other services to continue without interruption.
Steven Skakel, Managing Director UK & Ireland at NextiraOne, said: “B. Braun provides critical medical equipment and services for hospitals and other healthcare providers and timely response to the needs of its customers is paramount. With our experience in many healthcare implementations, we understand this environment and the importance of reliable, continuous communications.”
NextiraOne is a European multinational company that designs, installs, maintains and supports business solutions and communications services for over 60,000 private and Public Sector customers. Using its expertise in leading-edge communications, including data centres, contact centres, unified communications, secure network infrastructures and managed services, NextiraOne helps its customers to transform their organisations, making the complex simple.
Headquartered in Paris, NextiraOne has a direct sales and service presence in 16 countries with more than 4,300 employees across Europe and the USA, including 2,500 qualified service experts, and an annual revenue totalling around one billion euros in 2010.
Discover more at: http://www.nextiraone.eu/uk