Voice4Net CEO Rick McFarland to Speak at ITEXPO Austin 2012
October 3 and 4
Leading Developer of Customer Interactive Solutions Will Discuss Social Media and Multi-channel Communication Relationship-Building Customer Service Tools
Dallas, TX, September 25, 2012 — Voice4Net, a leading provider of contact center software and customer management solutions, announced that Rick McFarland, the company’s chief executive officer, will participate in two panel sessions at the upcoming ITEXPO Austin 2012 Conference and Expo. The event will take place October 2 – 5 at the Austin Convention Center in Austin, Texas. McFarland is a panelist in the session “Demystifying Social Media Integration in the Customer Service Environment,” to be conducted on Wednesday, October 3 at 1:30 p.m. He will also join the session “Multichannel Communication and the New Customer/Company Relationship,” which will take place on Thursday, October 4 at 1:00 p.m.
In each of these sessions, McFarland will explain how social media and multi-channel streams can be integrated into the business owner’s customer service processes. These contact points can include chat, texts, emails, social media messaging and wallboarding, in addition to traditional voice calls. McFarland will also explain how effective customer service solutions must incorporate multiple communication channels to remain relevant in a peer-networked society.
“The key to creating an effective customer service environment is to empower agents to respond to the customers’ media of choice, whatever that may be,” said McFarland. “The panel sessions at ITExpo will present options to achieve multi-channel capabilities. Our goal is to encourage attendees to embrace and understand the significance that these emerging media streams represent in an evolving customer service environment.”
Based in Dallas, Texas, Voice4Net generates new and useful tools that integrate telephony and database systems. Voice4Net clients enjoy one hundred percent seamless integration between customers, employees and their business. By combining the traditional technology of telephones and its cutting-edge proprietary software, Voice4Net ensures unrivaled flexibility in the crucial area of business communications. For more information go to, http://www.Voice4Net.com