ResponseTek to Share Global Expertise at Customer Experience Events in 2012

The company shows its continued commitment and support to education and sharing of best practices in the customer experience community throughout 2012

May 8, 2012 Vancouver, Canada & London, UK – ResponseTek, the leader in customer experience management (CEM) software solutions for the enterprise market, will sponsor and speak at numerous industry events in 2012, sharing its global expertise with others in the industry. This month, events include the first ever ResponseTek Experience Exchange CX Forum, and the Customer Experience Strategies Summit West, both in Vancouver, Canada. The events create an opportunity for customer experience professionals from various industries to come together in one venue to network and share expertise and best practices.

The Experience Exchange CX Forum, hosted by ResponseTek, will take place on May 14 in Vancouver, with attendees including senior executives from companies in telecom, insurance, financial services, retail and transportation. The event will include discussions on trends in the industry as well as best practices across diverse customer experience programs. Key themes to be discussed include CEM program design, engaging front line employees, and using customer data to improve everyday business practices.

Additional events for the next quarter include:

. CXPA Member Insights Exchange – June 19-20th in San Diego

. 8th Edition Customer Experience – June 17-18 in Chicago

. Customer Management Leadership Group Anniversary Forum – July 25th

at the Manchester Business School, UK

“Our continued participation at industry events and functions in 2012 is a great opportunity to share our expertise with others in the industry.” says Syed Hasan, President & CEO, ResponseTek. “As one of the founding companies of the customer experience sector we hope to share our many years of experience and knowledge and contribute to improved customer experience programs.”


About ResponseTek

With over 12 years of experience, ResponseTek is the leader in customer experience management software solutions for the enterprise market. The ResponseTek Listening PlatformT is implemented by leaders in the telecom, insurance, financial services, tourism and retail sectors. With its unified view of the customer across multiple touch points – retail, contact center, technical support and online included – a single system is delivered that integrates channels, lines of business and countries. ResponseTek is headquartered in Vancouver, Canada, with offices in Toronto, Canada and London, UK.