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Robi Axiata Goes Live with NetCracker Integrated Revenue and Customer Management Solution

by david.nunes

Robi Axiata Goes Live with NetCracker Integrated Revenue and Customer Management Solution

Comprehensive Solution Improves Billing and Care Process for Subscribers and Interconnect and Roaming Partners

WALTHAM, MA — July 13, 2015 — NetCracker Technology announced today that Robi Axiata has gone live with the NetCracker Revenue and Customer Management solution to enable next-generation integrated rating, billing, care, settlement and credit control operations for subscribers as well as roaming and interconnect partners. The NetCracker Revenue and Customer Management solution will help Robi Axiata provide superior responsiveness and customer experience.

Robi Axiata, a subsidiary of Axiata Group Berhad of Malaysia, is one of the leading mobile operators in Bangladesh, providing cutting-edge mobile services to more than 25 million customers and supporting the widest international roaming coverage by connecting 600 operators across more than 200 countries.

Robi Axiata was looking for a comprehensive solution that provided a 360-degree view of customers, sophisticated credit control and innovative competitive advantages through flexible billing, offer management and care. NetCracker delivered its integrated Revenue and Customer Management solution as well as its number management solution and customer care application, enabling Robi Axiata to streamline its order-to-cash-to-care processes.

The comprehensive NetCracker solution will enable Robi Axiata to create and introduce new solutions and services faster, launch aggressive promotions and offers, minimize revenue leakage through sophisticated credit control functionality and reduce total cost of ownership by utilizing a single, highly scalable platform.

As a part of the program, NetCracker provided a range of professional services including project management, configuration, customization, invoice verification, training and testing services. NetCracker also migrated subscriber data to the new solution from a multi-source system containing information on retail, corporate, interconnect and roaming subscribers.

“We are excited to continue our partnership with Robi Axiata to ensure that it can bring innovation and differentiation to its customers,” said Sylvain Seignour, Vice President of Global Sales at NetCracker.

About NetCracker Technology

NetCracker Technology is the proven partner for cable operators and CSPs in enabling product innovation and bringing IT and networks into the next generation. The end-to-end NetCracker 10 solutions and services portfolio brings together comprehensive business and operations management offerings, big data analytics, service and network orchestration and virtual functions management onto a single cloud-enabled platform. NetCracker’s in-depth technical and operational expertise, wide range of professional services and unbroken track record for successful implementations enables operators of all sizes to deploy hybrid virtualized environments, establish end-to-end process visibility, introduce critical new revenue opportunities and deliver personalized customer experience.

For more information about accelerating product and service delivery, optimizing customer experience management and bringing virtualization out of the lab and into production, please visit www.NetCracker.com.

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.  For more information, visit NEC at www.nec.com.

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