|Issue:||North America 2005|
|Topic:||Seamless mobility: the everything everywhere anytime future|
|Title:||Chief Technology Officer|
Padmasree Warrior is a Senior Vice President and Chief Technology Officer of Motorola. Ms Warrior is responsible for Motorola Labs, the global software group and emerging early-stage businesses. Ms Warrior’s operational responsibilities include leading a global team of 4,600 technologists, prioritising technology programmes, creating value from intellectual property, guiding creative research from innovation through early-stage commercialisation and influencing standards and roadmaps. Ms Warrior also serves as a technology advisor to the office of the chairman and to the board’s technology and design steering committee. Ms Warrior has held a series of key posts, including Corporate Vice President and General Manager of Motorola’s Energy Systems Group, General Manager of Thoughtbeam, Inc.–a wholly owned Motorola subsidiary–and as Corporate Vice President and Chief Technology Officer for Motorola’s Semiconductor Products Sector (SPS). MS degree in Chemical Engineering from Cornell University and a BS degree in Chemical Engineering from the Indian Institute of Technology (IIT) in New Delhi, India. She has served on the Texas Governor’s Council for Digital Economy, and is a member of the Texas Higher Education Board review panel. Ms Warrior was one of six women, nationwide, selected to receive the ‘Women Elevating Science and Technology’ award from Working Woman magazine in 2001. She also is a director of Ferro Corporation.
Seamless mobility will provide easy, uninterrupted access to what people value most–communication, information, entertainment, monitoring and control. Seamless mobility will, using sensors to determine the user’s need, transparently transfer a call to whatever network or device–mobile, WiFi, fixed, cell phone, PC or TV–best suits his needs as he moves from office to car and to home. This will require advanced technologies, standards, applications, enhanced privacy and security, and a legislative and regulatory environment that fosters innovation.
In 1985, Mark Knopfler of Dire Straits sang, ‘I want my MTV’. If he wrote that song today, he would be much more demanding. Today, baby boomers and teens are united in wanting to stay in touch and access premium content; wired and wireless phone calls, email, personal digital images, instant messaging and much more. We want all of this, where and how we want–not always on a single device, but in a seamless experience wherever we go. We demand transparency, continuity, choice and control in every aspect of the technologies we use so that we can enjoy our lifestyles. Many of us no longer ‘go to work’. We just work, whenever and wherever we happen to be. We want communication, productivity and entertainment technologies that help us live that life to the fullest without barriers and obstacles. We want to share experiences even when we are away from home and want easy access to critical information whether we are at home, on the road, or working remote from the office. We want technology to solve problems for us. We want devices that simplify complexity for networks and us that come to us, rather than forcing us to seek them out. As the boundaries between spaces in our lives blur, we want sensing, monitoring and location-based services and, of course, we want our privacy and security protected. In short, we want seamless mobility–technologies that transparently cross boundaries to provide easy, uninterrupted access to what people value most–communication, information, entertainment, monitoring and control. This will happen with visionary leadership, a variety of technology advances, collaborative efforts around industry standards and a more open legislative and regulatory environment. With them, we will see an explosion of innovation that will transform industries, spur economic growth and enrich our lives. The seamless mobility vision What is seamless mobility? It is more mobility, with the least effort possible. It is the next generation Internet, plus uninhibited freedom designed with user experience at the centre. Today, we experience a ‘disconnect’ as we move between environments and switch our activities among various devices and networks. Seamless mobility will provide a fluid, end-to-end experience that spans the home, vehicle, office and beyond. It requires a set of solutions that give the user the experience of being connected from any location, at anytime they choose to be connected, to any device, regardless of the service. We are already seeing the future in discrete products with seamless mobility characteristics, such as the personal videophone. The personal videophone uses an ordinary high-speed broadband connection to enable face-to-face conversations with individuals in remote locations, complete with streaming full-motion video and high-fidelity audio. Full seamless mobility extends mobile convenience much further than mobile video conferencing. In a world of seamless mobility, we will move effortlessly across communications networks and devices. Imagine making a phone call in the car, using the vehicle’s built-in wireless capability. When you drive into the garage at work, the call automatically transfers from the cellular network to a WiFi wireless local area network, ensuring the best reception. After you park and turn off the ignition, the call transfers to your mobile device. As you walk into your office, the call moves from the WiFi network to your desk phone and continues using a Voice over IP (VoIP) service. These network transfers happen seamlessly, without interrupting your communication or requiring any effort on your part. More freedom and control, with less effort Seamless mobility focuses on the experience for the user, not the channel that brings the information. Seamless mobility will include devices that adapt to us, learn our preferences and adjust their interactions accordingly. They will use sense and control technologies to understand where we are, where we want to go, and what we want to do when we get there. You are doing 65 on the freeway and changing lanes? Your mobile device senses road conditions and holds your calls. Moreover, it is not just mobility that gets simpler–life gets simpler. Cars and homes will store, share and continuously update information. These communications capabilities will travel seamlessly across domains and networks, to enhance productivity, entertainment and communications and, always, safety and security will take centre stage. Consider the following scenarios: Seamless home delivery: worker productivity, customer convenience √ Tom, a service technician with a utilities company, receives a message from the distribution centre that your liquid propane gas tank at the cottage is below 10 per cent capacity. The graphical interface shows a significant increase in usage over the past several days; √ A text message is sent to your mobile phone while you are commuting to work. You acknowledge it, and your mobile device notifies your cottage alarm system that Tom will be out servicing and filling the tank; √ The service distribution centre checks Tom’s position, schedule and fuel level, and after verifying your account is in good standing, schedules a delivery; √ Tom receives an updated route for distribution on his GPS system, minimizing the distance driven; √ While filling the tank, Tom notices a broken window, notifies you of the concern, and asks if you would like him to rectify the situation. After receiving your approval, the window is fixed. An accurate reading of the level in his truck tank before and after fill determines the charge for delivered propane. Your bank account is automatically debited, your mobile device notes the withdrawal and adjusts your current balance and your cottage is comfortably warm when you arrive next weekend; √ The final estimated level in Tom’s truck tank is communicated to the distribution centre to set the fill level for tomorrow’s scheduled deliveries. Seamless first response: unified communications, regardless of jurisdiction A joint federal, state and local taskforce is targeting a crime cell in the US. Here’s what could be going on simultaneously: √ A federal SWAT team is preparing to move into a residence in the Washington DC suburbs and is communicating via their private and two-way radio system that is interoperable with state and local police; √ The taskforce mobile command centre is tying together all agencies involved in the event and is co-ordinating undercover agents via secure mobile radio gear while they follow suspects en route to the house; √ A law enforcement agent is travelling to the scene in the mobile command centre on I-95. The agent–while maintaining video contact with all locations via streaming video–is finalizing the search warrant on a public carrier’s push-to-talk phone; √ In a secondary location, agents are collecting sensor-based evidence from a storage facility and up linking the evidence, via streaming broadband, to the command centre and, as well, directly to the judge issuing the search warrants through mobile broadband; √ The up linked information is used to instantly update search and arrest warrants, and avoids any breach of security. Seamless video: content where you want it √ You are using a multimode handset to participate in a videoconference via a 3G data network as you ride the train home from work; √ When you arrive home, your handset detects your home’s wireless network and moves the conference to a VoIP call on your home network; √ You want to participate in this conference by using your PC, which has relevant data on its hard drive and a larger screen. Transparently to you and the other participants, your home network is informed of your preference and the conference is moved from the handset to the PC; √ Because you have a set-top box and television, you could also use your TV, and the network would still move the conference to your target device. This type of session handover can work in small offices, residences, hotspots or enterprises. Driving growth, productivity, fun Seamless mobility will enrich our lives, foster inclusion, drive economic expansion and impact broad segments of society. √ Enterprises and government agencies will reduce their communications costs and enhance efficiencies. Governments can increase their ability to ‘connect the dots’ and obtain pre-emptive intelligence. Enterprises will capitalize on increased data flow to improve planning, marketing and service efforts; √ Users of mobile technologies around the world, the numbers of whom will increase dramatically from about 1.5 billion today, will enjoy a wealth of new services and capabilities; √ Employees and consumers will enjoy interoperability among appliances, equipment and devices in homes, offices and cars–across networks; √ First responders will enhance their own safety and be able to work more effectively as a co-ordinated team of police, fire and emergency personnel through improved communications and better information provided by immediate access to rich data and new mobile visual technologies; √ Network carriers and cable operators will offer a wide range of value-added services, cementing customer loyalty and boosting revenues; √ The computer and communications industries are rapidly evolving into a single converged market segment, with vast revenue-generating opportunities. Application and content developers will enjoy similar growth opportunities. Making it happen Three underlying technology trends are converging to make seamless mobility almost inevitable. The digitisation of practically everything means more information–from your bank balance to your health records to your photo collection–will be distributed, delivered, accessed and shared in the same way. Devices are getting smarter; intelligence is being embedded everywhere–in cars, offices, petrol stations, supermarkets, homes, household appliances and dog collars–and sensor technologies are bringing new capabilities to all of these. The poster child of this explosion of intelligence is the mobile device–the new device for the mobile me. Finally, there is the expansion of broadband and the collision of Internet Protocol (IP) and cellular-based broadband networks. Cellular networks, already wide-area, are incorporating broadband and higher-speed. IP networks, already broadband and high-speed, are covering wider areas, as hotspots multiply, then mesh, and move from local-area to metropolitan-area and beyond. Combined, these three underlying technologies provide the opportunity for seamless mobility. Making the vision a reality will require significant innovation and collaboration from many companies and organisations across multiple industries. Seamless mobility does not depend on having one über-network or a single Swiss army knife-like mobile device. Robust ‘experience architecture’ is needed to guide the provision of capabilities for intelligent user interaction, content handling, real-time mobile collaboration and communication, and mobile sensing, monitoring and control. At the same time, the connectivity architecture must resolve the technical issues necessary to providing seamless sessions and heterogeneous radio access. There is much work to be done to advance network technologies and standards, develop user-centric applications, ensure privacy and security and create a legislative and regulatory environment that fosters innovation. Shaping tomorrow today Past turns of the technology hourglass have taught us that competitive advantage accrues to companies that embrace disruptive technologies and realign their resources and business processes to make the most of them. Businesses that try to impede the new technologies may experience short-term success, but in the long run lose out to their more far-sighted, and less defensive, competitors. In effect, they obsolete themselves. Seamless mobility is a vision to unite and inspire us, and guide our research and development efforts. I invite you to join us in the creation of a seamless mobile future and the next-generation Internet. With creativity and business acumen, our efforts will improve the lives of billions of people, enhance our competitiveness as a nation and spur an outpouring of innovation and growth not seen since the first heyday of the Internet.