See the full agenda and speakers for TM Forum’s Management World Americas

Dear {k2user:userName},

It’s time to explore the complete program for
TM Forum’s Management World Americas 2012 (Dec. 3-6, Orlando), the only conference that brings together 1500+ professionals from communications and beyond to brainstorm, debate, share and learn everything you need to succeed in the digital world. This 4-day conference features re-imagined, highly interactive conference formats, unique pre-conference workshops, dedicated networking events, official TM Forum Training and Certification, and a central Hub featuring a bustling Expo, Catalyst demonstrations and all of the latest information from TM Forum.

The agenda includes a Cable Summit and five Forums covering the hottest topics:

Digital and M2M Service Enablement

Learn how to:

• Build partnerships that last ñ ensuring service levels, quality and the right customer experience to deliver success
• Drive digital innovation in an established business
• Track trends and opportunities in digital and M2M service management
• Overcome the complexity of seamless billing, charging and revenue assurance for digital services
• Identify and develop best practices for digital service management

Big Data Analytics

Learn how to:

• Establish best practices in Big Data Analytics ñ lessons learned from multiple industries
• Use Big Data to enhance your customer’s experience, add value and spot new product and service opportunities
• Leverage and monetize customer data
• Assess what’s acceptable regarding privacy, and how to deal with regulatory, legal and social constraints

Customer Experience Management

Learn how to:

• Manage the customer experience end-to-end across a value-web of partners
• Manage your enterprise customer’s experience and expectations
• Measure and benchmark your own customer experience maturity
• Identify best practices and practical lessons in delivering world-class customer experience

IT and Cloud Agility

Learn how to:

• Align IT with business goals and requirements
• Decide what, where and when to move to Cloud
• Manage IT in a multi-cloud, multi-partner ecosystem
• Leverage disruption ñ use disruptive technologies to drive positive change
• Use TM Forum Frameworx as the foundation for successful enterprise IT transformation

Cyber Security

Learn how to:

• Identify the size of the threat today, and what’s next for cyber security
• Evaluate the security of a value-chain partner, and what data should be shared
• Architect and design services with security in mind
• Address device security and the challenges for enterprises of Bring Your Own Device

P.S. – Reader special: As a Connect World subscriber – Save 15% on a Gold Pass! Use code P5IRFV when you register!