Si.mobil strengthens relationship with
Tektronix Communications with touchpoint™ deployment
LJUBLJANA, Slovenia, November 13, 2014 – Tektronix Communications today announced that Si.mobil has recently deployed the company’s flagship subscriber insight solution, touchpointTM.
Building on its existing customer relationship dating back to 2007, Tektronix Communications has partnered with Si.mobil in a lighthouse agreement to build an even closer understanding of telecommunications operator needs and the challenges faced in today’s complex network environments, at both an operational and strategic level.
Si.mobil teams are using touchpointTM in a variety of use cases and workflows involving subscriber insights, including Customer Care, Marketing and Fraud Prevention. Under the lighthouse agreement, Si.mobil will receive pre-market access to touchpointTM product releases, and will help shape future product and feature development in line with its day-to-day requirements.
Commenting on today’s announcement, Samir Marwaha, Vice President of Product and Portfolio Management, Tektronix Communications said: “As margins continue to become squeezed and telecoms operators face unprecedented challenges and greater complexity than ever before, our customers will gain a competitive edge by harnessing the network data to deliver unique insights to their subscribers. We look forward to seeing how Si.mobil is able to evolve using our solutions to deliver these insights.”
Ulrich Rokita, CTO, Si.mobil commented: “Si.mobil’s main orientation on the market is providing best customer experience. To fulfil our promise to customers we have deployed a number of Tektronix Communications’ solutions and monitoring platforms over several years to help us gain deep insight into our network performance and customer experience. New solutions will enable us even more tailor-made approaches and improvements.”
”Our latest partnership with Tektronix Communications, and the enhanced visibility the touchpointTM solution will provide our Customer Care teams, ultimately will enable us to serve our subscribers even better.”
About Tektronix Communications
Tektronix Communications is uniquely positioned as the communications industry’s first Telecommunications Intelligence Provider (TIP) offering both service assurance and monitoring and network intelligence solutions that uniquely cover all four dimensions of the service provider’s environment: subscriber behavior, the services and applications they consume, the network environments they occupy and the technologies that enable them. Our comprehensive set of assurance, intelligence and test solutions and services support a range of architectures and applications such as LTE, HSPA, 3G, IMS, mobile broadband, VoIP, video and triple play. Tektronix Communications is headquartered in Plano, Texas.
Si.mobil began offering its services in March 1999 as the first privately owned mobile operator in Slovenia. Si.mobil’s entry in the market represented the beginning of competition in the Slovenian telecommunications market. Prices of services and mobile devices started decreasing, and the quality started increasing, while mobile telephone services became available to all users. Customers recognize Si.mobil as a provider of high-quality services with an excellent value for money. Si.mobil was also the first operator in Slovenia to introduce and offer GPRS and WAP services and multimedia messaging. It was the first Slovenian operator and one of the first European operators to provide fast data rates over EDGE technology, and later it also provided mobile broadband internet over its own UMTS/HSDPA network. In 2012, Si.mobil became the first in Slovenia to commercially offer services over an LTE network.
At the end of 2013, Si.mobil employed 418 people, who provided services to 679,200 customers. Si.mobil has received a number of awards and certificates for its successful operations. It was awarded the Family Friendly Enterprise certificate for its efforts in balancing professional and private lives.
The company enjoys a good reputation among those seeking employment, who recognized it as one of the most respectable Slovenian employers and awarded it the Reputable Employer certificate. In 2013, Si.mobil was again recognized as the best employer in Slovenia among large enterprises in the Golden Thread project. The Si.mobil brand has also earned great respect and won the internationally acclaimed Superbrands award.