10th June 2011
siptel lands big global customer deal worth £3.5 million over 5 years
siptel is very pleased to announce that it has recently signed a new deal with a large, multi-national organisation. It is a large contact centre opportunity with 3,000+contact centre agents and superv isors across many countries in EMEA.
The initial roll out of the solution is over the next six to nine months, with a five year managed support contract. siptel will be deploying leading-edge contact centre technology, an area in which siptel have specialised for many years.
“The value and longevity of the contract is yet another achievement for siptel”, said Steve Rasmussen, Director at siptel. Rasmussen continued, “The selection process was lengthy and rigorous, but siptel’s tenacity and expert skills paid off. We won against many usual names in the tender process, such as BT, Cable & Wireless and OBS, as well as manufacturers directly such as Genesys and Aspect.”
About siptel ( www.siptel.co.uk )
Head office based on The Surrey Research Park in Guildford, Surrey, siptel is an independent IT, voice and data solutions provider, delivering business focused communication solutions and associated technologies to the mid-to-corporate enterprise market. siptel designs, project manages and supports a wide range of communication systems, applications and services. siptel has experience in a wide range of sectors, including travel, education, healthcare and entertainment.
siptel has designed its own application called “siptel Directory”, an html based technology on a SIP phone, which has been used in the travel sector. siptel’s main areas of expertise includes IT applications, IP Telephony and SIP, Contact Centres, CRM, Unified Messaging, Outbound Applications, Network Services, Call Logging, Voice Recording and Audio Visual.
siptel has won a range of different awards – most recently, winner at the British Excellence in Sales and Marketing Awards (BESMA) 2011, Communications International Award 2009, finalist at the European IT Excellent Awards 2010, first runner up at the National Sales Awards 2010 for Technology Implementation Project of the Year, as well as short-listed for the Comms Business Awards 2011 and Customer Experience Awards 2011.
Press Contact:
Andrew Ball
Chaz Brooks Communications
andrewb@chazb.com
Tel: +44 (0)1483 537890
siptel Contact:
www.siptel.co.uk
Tel: +44 (0)870 8711400
