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SKY Television Expands Relationship with NetCracker to Optimize Billing and Customer Experience

by david.nunes

SKY Television Expands Relationship with NetCracker to Optimize Billing and Customer Experience

 

WALTHAM, MA — August 11, 2015 — NetCracker Technology announced today that SKY Television, the leading satellite pay-TV provider in New Zealand, entered into an agreement to expand the NetCracker Billing and Revenue Management solution and form a 7-year strategic partnership for professional services with NetCracker. This will enable SKY to bring more innovative offers to market and establish a more customer-centric approach to billing.

NetCracker is upgrading its cutting-edge Billing and Revenue Management solution with enhanced functionality as part of the project with SKY. This will enable SKY to improve its billing and customer care functionality and leverage a more sophisticated self-service portal, which will enhance visibility into customer operations and augment experience.

“Our strategic partnership with NetCracker, as well as its comprehensive Billing and Revenue Management solution capabilities, encouraged us to extend our relationship with NetCracker,” said Quinton McKenzie, Head of Billing and Subscriber Services at SKY. “We look forward to enhancing our customer-centric operations through the use of NetCracker’s product and service offerings.”

The use of the upgraded NetCracker Billing and Revenue Management solution will enable SKY to establish a more holistic and end-to-end view of its customers.  

As part of the expansion, NetCracker will deliver a wide range of professional services to SKY, including program and project management, development, testing, training, consulting and support services.

“As the way consumers watch TV and access content changes, service providers will benefit from having sophisticated billing capabilities that improve customer experience and maximize retention rates,” said Loh John Wu, Vice President Asia Pacific at NetCracker. “We are excited to help SKY optimize its billing operations, which will enable it to improve customer experience through enhanced visibility and personalization.”

For more information on NetCracker’s solutions and services, please contact Juliet Shavit of SmartMark Communications at [email protected].

About NetCracker Technology
NetCracker Technology is the proven partner for cable operators and CSPs in enabling product innovation and bringing IT and networks into the next generation. The end-to-end NetCracker 10 solutions and services portfolio brings together comprehensive business and operations management offerings, big data analytics, service and network orchestration and virtual functions management onto a single cloud-enabled platform. NetCracker’s in-depth technical and operational expertise, wide range of professional services and unbroken track record for successful implementations enables operators of all sizes to deploy hybrid virtualized environments, establish end-to-end process visibility, introduce critical new revenue opportunities and deliver personalized customer experience.

For more information about accelerating product and service delivery, optimizing customer experience management and bringing virtualization out of the lab and into production, please visit www.NetCracker.com.

About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.  For more information, visit NEC at www.nec.com.

Based on its Mid-term Management Plan 2015, the NEC Group globally provides “Solutions for Society” that promote the safety, security, efficiency and equality of society. Under the company’s corporate message of “Orchestrating a brighter world,” NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, please visit http://www.nec.com/en/global/about/solutionsforsociety/message.html

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