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Smart 3rd Party Taps INOC for IT Infrastructure Support and Rapid Issue Resolution

by david.nunes

Smart 3rd Party Taps INOC for IT Infrastructure Support and Rapid Issue Resolution

Partnership Provides Highly Technical, 24×7 Monitoring and Maintenance Support Across Major Multi-Vendor, Multi-Technology Environments

INOCNORTHBROOK, IL, APRIL 30, 2014INOC, a 24×7 Network Operations Center (NOC) and global provider of NOC monitoring, reporting and support services, announced today that Smart 3rd Party, a provider of IT infrastructure maintenance solutions, has selected its 24×7 NOC Services for efficient trouble ticket resolution and escalation, technical troubleshooting and network monitoring.  Smart 3rd Party works with a wide range of hardware value-added resellers (VARs) to provide maintenance support for all major network, server and storage platforms.

Employing a highly streamlined and refined process of technical experts, proven processes and state-of-the-art technology, INOC provides Smart 3rd Party with 24×7 hub, switch, router, network interface card (NIC), disk array, tape library, storage area network (SAN) switch and host bus adapter (HBA) support in accordance with specific customer service levels.  INOC’s NOC is staffed by dedicated professionals and certified Engineers, enabling Smart 3rd Party to reduce problem diagnosis and resolution timeframes by providing customers with access to 24×7 NOC support as well as the in-depth technical expertise of a large Original Equipment Manufacturer (OEM) without the premium expense.

“We are pleased that Smart 3rd Party has entrusted us to support its IT infrastructure maintenance solutions,” comments Prasad Ravi, Chief Executive Officer of INOC.  “INOC’s 24×7 NOC Support Services allow Smart 3rd Party to uphold its commitment to service quality and rapid restoration without sacrificing performance or the time and cost of hiring, training and managing a full-time NOC support staff.”

INOC maintains a deep understanding of Smart 3rd Party’s core business and processes, serving as a true extension of its organization.  Expanded technical resources and expertise allow Smart 3rd Party to fulfill critical customer requirements more effectively, while simultaneously expanding its customer base.  With a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC also permits Smart 3rd Party to manage every aspect of the incident management process onshore – a significant time and cost advantage to its customers when compared to the primarily offshore maintenance support of large OEMs.

For more information about INOC, visit www.inoc.com or email info@inoc.com.

About INOC
INOC is a 24×7 NOC and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers.  From a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, our 24×7 staff provides a hands-on approach to incident resolution.  INOC proactively processes critical IT support issues and delivers timely information to improve the uptime, availability and performance of applications, servers, and networks.  A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into IT infrastructure monitoring and support activity in real-time.  INOC cost-effectively integrates 24×7 NOC support into a client’s existing IT operation to deliver greater uptime.  For more information on INOC and its services, send an email to info@inoc.com or call (877) NOC-24X7 (877-662-2497).  You will also find additional information on our website, www.inoc.com, or by following INOC on Twitter, LinkedIn and Google+.

About Smart 3rd Party
Smart 3rd Party hardware maintenance programs offer high quality support at a low cost.  The company’s programs put the emphasis on reducing problem diagnosis and problem resolutions timeframes.  Smart 3rd Party does this by eliminating all of the confusing layers of technical support and escalation.  As a provider of IT infrastructure maintenance solutions, Smart 3rd Party offers flexible service levels to fit your business and budgetary requirements, from ‘mission-critical’ support 7x24x365 to ‘next-day’ service.  For more information about Smart 3rd Party, visit www.smart3rdparty.com.

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