Home Page ContentPress Releases SmarTone-Vodafone Expands Use of Convergys Relationship Management Solutions to Drive Competitive Offerings and Customer Loyalty

SmarTone-Vodafone Expands Use of Convergys Relationship Management Solutions to Drive Competitive Offerings and Customer Loyalty

by david.nunes

(Cincinnati & Hong Kong; November 16, 2010) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that SmarTone-Vodafone, a leading provider of total telecommunications services in Hong Kong and Macau, has upgraded to the next-generation of Convergys Rating and Billing Manager Smart App. The two companies also signed a five-year service contract for the solution.

Already an existing Convergys client, SmarTone-Vodafone completed deployment of its upgraded Convergys Rating and Billing Manager in September 2010. Convergys Rating and Billing Manager is helping SmarTone-Vodafone drive customer loyalty through the launch of creative new services, such as mobile broadband and fixed mobile convergence. With Convergys Rating and Billing Manager, SmarTone-Vodafone can also provide real-time billing authorization for postpaid subscribers and speed pricing offers quickly and efficiently to market in a very competitive environment.

“Convergys’ successful relationship with SmarTone-Vodafone continues with this upgrade of our Rating and Billing Manager, which will enable our client to further differentiate itself in the competitive markets of Hong Kong and Macau,” said Choon Seng Tan, Vice President and Managing Director for Convergys in Asia Pacific. “Convergys supports SmarTone-Vodafone’s focused approach to enhancing customer loyalty and retention through real-time communication and new services.”

Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s top 10 communications companies.

About SmarTone-Vodafone

SmarTone-Vodafone is a leader in total communications in Hong Kong, providing voice, multimedia and broadband services in the mobile and fixed markets through its ubiquitous GSM/3G/HSPA+ network.

Its goal is to create and deliver unbeatable experiences to targeted customer segments through relevant, easy-to-use and innovative products and services.

SmarTone-Vodafone is a Partner Network of Vodafone Group Plc, the world’s leading mobile telecommunications company.

Its holding company, SmarTone Telecommunications Holdings Limited, was established in 1992 and has been listed in Hong Kong since 1996. The company is a subsidiary of Sun Hung Kai Properties Limited, one of the largest developers in Hong Kong.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Supporting Resources:

Portfolio: Convergys Smart BSS Solutions and Convergys Revenue Management Solutions

Brochure: Convergys Smart BSS Solutions and Convergys Revenue Management Solutions

Fact Sheet: Convergys Rating and Billing Manager

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Related News:

Convergys and Cox Renew Long-Term Billing and Customer Care Contract

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Alltel Wireless Selects Convergys Smart Solutions for BSS Technologies and Services


Business & Financial Media – John Pratt

+1 513 723 3333 or john.pratt@convergys.com

Trade & Social Media – Jeff Hazel

+1 513 723 7153 or jeff.hazel@convergys.com

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