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SpeechStorm named ‘UK & Ireland Partner of the Year’ by Genesys

by david.nunes

SpeechStorm named ‘UK & Ireland Partner of the Year’ by Genesys

Belfast, 5th November, 2012 – Leader in phone-based and mobile customer service solutions, SpeechStorm, has been named ‘Partner of the Year’ by world leading customer service and contact centre software and services provider, Genesys. The announcement was made at this year’s G-Force event, held recently in Barcelona (www.genesysgforce.com/barcelona).

The accolade recognizes SpeechStorm’s success in delivering both on-premise solutions, including new Interactive Voice Response (IVR) applications for BSkyB, and hosted IVR solutions for such customers as: Talkmobile, Dixons and the Northern Ireland Department for Personnel.

This year has also seen the launch of Genesys Conversation Manager Applications, powered by SpeechStorm, a range of pre-built and configurable applications for Genesys Voice Platform (GVP). Now available to all Genesys partners and customers worldwide, the applications are proven to reduce development efforts by up to 70%, deliver projects four times faster than previously possible, and improve self-service effectiveness by up to 40%. Other features include real-time performance management and an intuitive, easy-to-use interface, enabling business users to take complete control of the customer experience.

SpeechStorm continues to work closely with Genesys product teams on a range of other innovations, including Genesys Mobile Engagement, which recognizes the increasing use and unique potential of smartphones as a customer service device. Genesys Mobile Engagement effectively puts all the power of a contact centre into the hands of end users via a range of next-generation mobile apps that provide comprehensive customer service support, yet with the opportunity to interact, seamlessly, with a live customer service assistant, if required.

Genesys’ Vice President for the UK & Ireland and Africa, Keith Wilkinson, said, “SpeechStorm has been a truly dynamic and, where needed, flexible partner. The close working relationship between our two organizations has really blossomed through recent collaboration, and powering our products with SpeechStorm has helped us win business and enabled us to offer our customers and other partners the most innovative, new customer self-service solutions available. Our partnership truly deserves this award.”

SpeechStorm’s CEO and co-founder, Oliver Lennon, said, “We are delighted that our focus in the customer self-service sector has been recognized through this partnership award by the global leader in this business. As the relationship progresses, we look forward to developing and delivering to market increasingly innovative customer care products, particularly in the mobile engagement/ mobile customer experience arena, where SpeechStorm’s strengths are truly industry leading.”

A silver sponsor at this year’s event, SpeechStorm Joins a prestigious list of previous winners of the Partner of the Year award including BT and ProtoCall One.

About Genesys Conversation Manager Applications

Genesys Conversation Manager Applications, powered by SpeechStorm, enable a whole new approach to the design and management of self-service applications, providing rapid delivery, instant changes and unlimited flexibility, allow customers to deliver an individually-tailored experience on every call.

Genesys Conversation Manager Applications enable:


· rapid deployment of personalized, dynamic IVR with 70% less effort than traditional development approaches

· real-time performance management and instant changes to call-flows and prompts

· increased automation.

Genesys Conversation Manager Applications are compatible with GVP 7.6 and GVP 8.1 and can be used in conjunction with existing VoiceXML applications.

About SpeechStorm – www.speechstorm.com

SpeechStorm® helps organisations of all sizes make everyday tasks easier for their customers. We provide pre-built IVR, speech self-service and mobile apps that reduce waiting times for customers and reduce call handling times in the contact centre. Our solutions are quick to implement and easy to manage, putting the business in control of the customer experience.

About Genesys – www.genesyslab.com

Genesys is the leading provider of customer service and contact centre software and services — with a 100% focus on customer experience and mission to Save the World from Bad Customer Service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today’s new customer conversation. Genesys software directs more than 100 million interactions every day from the contact centre to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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