Staff ignoring rules on which apps to use in the workplace

Workers putting businesses at serious risk

Employees are putting their businesses at risk of cyber-attacks by refusing to obey the rules when it comes to the apps they use in the workplace, according to Maintel, the cloud and managed services specialist.

Workers have confessed to using unapproved apps in the office, including Instagram, Facebook Messenger and Snapchat, to communicate with colleagues as well as friends and family. For example, four in ten employees (41 per cent) admit to using Instagram for more than two hours each day, despite the app being banned in almost half of UK organisations.

The majority of employees are well aware that certain apps are not approved for workplace use, but this hasn’t stopped them breaking the rules. In fact, Maintel’s research found that usage is on the rise, with use of WhatsApp, Snapchat and Instagram increasing significantly over the past three years – 30 per cent, 27 per cent and 33 per cent respectively.

Staff told us that apps like WhatsApp offer ease of use (84 per cent), speed of response (44 per cent) and informality (35 per cent) in the workplace. This highlights that businesses need to implement more apps that meet their workers needs.

But, whilst employees may be continuing to break the rules, using these unapproved apps is a danger for many businesses. The risks of using undocumented, unsecure apps should be obvious enough – especially in light of GDPR.

Rufus Grig, CTO at Maintel, said “If this research tells us one thing, it’s that whilst organisations can go ahead and prohibit the use of as many tools as they like, this will never be enough to actually make this vision a reality.

“Businesses need to recognise that employees are still using these tools in the knowledge they are unauthorised, and make a conscious effort to understand why. Employers need to ensure the communication needs of a multi-generational workforce are catered for. To do this, it’s clear we need to invest more time into making sure that approved tools offer the best user experience possible, or in those words, offering platforms that are motivating, compelling and easy to use in the workplace”.

Maintel’s full report, ‘Bringing Order to Communications Chaos’ can be found here

About Maintel

At Maintel, we transform our customers’ communications from conventional to exceptional.

Maintel is a fast-growing provider of managed communications services for public and private sector enterprises across the UK.

We securely connect workforces in the office, on the move and in the cloud to make more agile organisations, more productive workers and better engaged customers. We’re passionate about technology, collaboration and communication, and are driven by delivering managed services that put enterprises on the path to business transformation.

Maintel continually invests in its people and products, enabling us to remain among the most accomplished managed services providers.

Founded in 1991, Maintel became AIM listed in 2004. Significant organic growth continues to spearhead our success, feeding the expansion of our footprint and additional capabilities to support the requirements of thousands of customers.

Operating across eight locations in the UK and Ireland, our team of almost 700 people has been bolstered by the acquisition of key enterprise technology providers that complement our core proposition.

Please visit maintel.co.uk for more information.