BANGALORE, INDIA: Subex Limited, a leading global provider of Operations
and Business Support Systems (OSS/BSS), announced today that it has
successfully helped Telekom Slovenije implement a solution to protect their
customers from unexpected high communications bills: a phenomenon called “Bill
Shock.”
The risk of Bill shock has increased because individuals and businesses are
using a growing range of telecoms services. In Slovenia, the government has
directed all operators to alert their customers of potentially high telecoms bills in a
timely way.
Subex’s ROC Fraud Management was implemented at Telekom Slovenije in late
2009. This solution has helped the service provider to assess usage patterns
among subscribers quickly and, in turn, provide it with the intelligence and
analysis to select the subscribers that need to be warned.
The CEMM (Credit Exposure Management Module) of Subex’s ROC Fraud
Management along with SAP’s Credit Risk solution has helped Telekom Slovenije
create a dynamic credit risk limit for subscribers based on average usage for
three months. Through detailed reporting and analysis the solution provides a
clear view of any significant increase in the subscriber’s bill almost immediately,
and thereby provides Telekom Slovenije enough time to warn their customer.
Mr. Tomaz Kraskovic, Director Finance Department at Telekom Slovenije said
“We take customer service very seriously and we want to avoid our customers
receiving unexpectedly high bills. The Subex solution is flexible and allows us to
quickly alert customers if we think they may be overspending on their phone bill.”
Paul Skillen, President – Europe, Middle-East and Africa, Subex Ltd said, “With
an increasing range of services available to customers in Europe, bill shock
reduction is an extremely sensitive and volatile issue for Communication Service
Providers (CSPs). Service providers such as Telekom Slovenije understand the
importance of positive customer experience and our solutions help them provide
pro-active customer experience seamlessly and efficiently.”
