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T-Systems appoints Vice President of Sales and Service Management

by david.nunes

T-Systems appoints Vice President of Sales and Service Management

T-Systems South Africa has announced the executive appointment of Mike Buttner to the position of Vice President: Sales and Service Management (VP:SSM) effective 1 January 2016. This newly created role within the T-Systems organisation is aimed at enhancing the experience for T-Systems clients by providing an effective leadership role to oversee all customer and service related tasks. 

Buttner previously held the role of Vice President: Delivery, where he was accountable for ensuring the successful delivery of all contracted services. The experience gained in this role will be invaluable in driving sales and service management improvements across the organisation.

“With more than 30 years of ICT experience, 28 of them in leadership roles, and eight years of experience within the T-Systems team locally and internationally, Buttner is the ideal candidate to fulfil what is increasingly a critical task within the ICT business of today,” says Gert Schoonbee, Managing Director of T-Systems South Africa. 

Buttner joined T-Systems South Africa in 2007 as the General Manager: Operations. In 2010, he was appointed to the T-Systems International team, operating out of the Netherlands office, as Vice President: Services for the Philips Global Account. In January 2013 Buttner re-joined the South Africa team as VP: Delivery, the position he held until his recent promotion. Over and above his membership of the T-Systems South Africa executive team, he is also a member of the extended T-Systems EMEA executive team.

He holds Diplomas in Operations and Business Management from Chartered Secretaries South Africa (CSSA) as well as Economic Leadership and Development qualifications from the Manheim Business School in Germany. In order to further his leadership skills he is currently working toward a Masters degree in Professional Development (Strategic Leadership) with the University of Middlesex in the United Kingdom (UK). He is also an active member of the Chartered Management Institute in the UK.

“Buttner’s extensive career in the ICT industry continues to impact positively on our customer and service provision. The extended T-Systems International leadership and his T-Systems South Africa Executive Committee wish him success in his new portfolio,” Schoonbee concludes.

About Deutsche Telekom

Deutsche Telekom is one of the world’s leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2014). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has approximately 228,000 employees worldwide. The Group generated revenues of EUR 62.7 billion in the 2014 financial year – more than 60 percent of it outside Germany.

About T-Systems

Deutsche Telekom considers the European business customer segment a strategic growth area. Deutsche Telekom offers small, medium-sized and multinational companies ICT solutions for an increasingly complex digital world. In addition to services from the cloud, the range of services is centered around M2M and security solutions, complementary mobile communications and fixed network products, and solutions for virtual collaboration and IT platforms, all of which forms the basis for our customers’ digital business models.

With approximately 47,800 employees worldwide, T-Systems generated revenue of around EUR 8,6 billion in the 2014 financial year.

Since the inception of T-Systems in South Africa in 1997, the company has cemented its position as one of the most successful T-Systems companies outside of Europe. A leading ICT outsourcing service provider locally, T-Systems offers end-to-end ICT solutions in both the ICT Operations and Systems Integration markets. Their extensive portfolio of services covers the vertical, horizontal, IT and TC space. T-Systems South Africa’s head office is located in Midrand with another major office in Cape Town, and 20 further representative offices in locations throughout southern Africa.

About Intervate

Intervate, a T-Systems business unit in South Africa, is a specialist provider of Enterprise Information Management (EIM) and process automation solutions that improve productivity and collaboration, reduce costs and increase legal compliancy. We have over 14 years’ experience in delivering solutions to enterprise customers in both government and private sectors. Our technical expertise is supported by an understanding of the strategic drivers and challenges relating to EIM. This enables us to provide our customers with professional guidance regarding the best practices proven to deliver successful projects and business benefits.


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