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T-Systems first SA ICT company to obtain 5 international certifications

by david.nunes

T-Systems first SA ICT company to obtain 5 international certifications

05 December 2011

T-Systems in South Africa has been awarded with the international and sought-after DQS body of standards certification. The umbrella accreditation is valid in over 60 countries and forms part of the global movement towards international ICT processes and management standardisation.

The DQS certification includes the:




ISO 9001 (Quality Management System – Requirements); ISO 20000 (Service Management System – Requirements); and ISO 27001 (r Information Security Management System – Requirements).

This brings T-Systems’ number of certifications to five following the

ISO14001 (Environmental Management System – Requirements) and OHSAS 18001 (Occupational Health and Safety Management System – Requirements ) certifications obtained earlier this year. T-Systems is the only ICT company in SA to hold these five certifications

Comments Gert Schoonbee, VP Sales at T-Systems SA: “The DQS international certification is yet another step in our efforts to be a leading ICT outsourced provider. It underscores the ethos of our business which is to provide local expertise and insight built on internationally-recognised processes and practices.”

“Our customers in the various and diverse industries we serve such as automotive, healthcare and manufacturing can engage with us confidently, knowing that our services and implementations meet the highest international standards which in turn align their processes with those implemented globally. Locally we are on par now with our international counterpart.”

The ISO 20000-1 standard, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library) framework. It equally supports other IT Service Management frameworks and approaches such as certain components of ISACA’s COBIT framework.

The ISO 9001:2008 specifies requirements for a quality management system where an organisation:





Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and

the assurance of conformity to customer and applicable statutory and

regulatory requirements.

ISO 27001 formally specifies a management system that is intended to bring information security under explicit management control. It is a formal specification means that it mandates specific requirements; therefore, organisations that have adopted t ISO 27001 can formally be audited and be certified to conform with this standard.

T-Systems South Africa

Corporate Marketing & Communications

Jane Wessels

Communications Specialist

Tel: + 27 011 254 7789

E-Mail: jane.wessels@t-systems.co.za

About Deutsche Telekom

Deutsche Telekom is one of the world’s leading integrated telecommunications companies with around 128 million mobile customers, 35 million fixed-network lines and approximately 17 million broadband lines (as of June 30, 2011).


The Group provides products and services for the fixed network, mobile communications, the Internet and IPTV for consumers, and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in over 50 countries and has around 241,000 employees worldwide. The Group generated revenues of EUR 62.4 billion in the 2010 financial year


more than half of it outside Germany (as of December 31, 2010).


About T-Systems

Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. T-Systems provides integrated solutions for the networked future of business and society. The company’s some 47,600 employees combine industry expertise and ICT innovations to add significant value to customers’ core business all over the world.

T-Systems generated revenue of around EUR 9.1 billion in the 2010 financial year.


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