by david.nunes


Mobile work order app eases the burden of day-to-day network management tasks

KESSEL-LO, BELGIUM – May 1st, 2013. TE Connectivity today announced the launch of a new breed of network infrastructure management support. Driven by the demand and popularity of mobile, “always connected” and “always available” device-driven technologies, TE has created the Infrastructure Configuration Manager (ICM) mobile app for tighter control of customers’ physical networks. The ICM mobile app is a tool for use with an active ICM software system, linking to the ICM server to co-ordinate planned work orders and provide direct technician messaging and responses. The mobile app is now available, free for a limited time, on iTunes.

ICM is the software that powers TE’s managed connectivity solutions, designed to give network operators a higher level of visibility into their physical network. ICM is a real-time, fully automated physical layer documentation system and a complete application for managing work orders, network topology, level 2 discovery, reporting and alarms. According to a Gartner Group study, 59% of unplanned network downtime occurs in the physical layer and 28% of data center outages are caused by human error by mistakenly making changes in the physical layer†. TE’s managed connectivity platforms – ICM software and Quareo connection point identification (CPID) technology – were engineered expressly for monitoring and managing the physical layer of network infrastructure. The ICM mobile app takes this industry-leading technology to the next level.

“ICM mobile is a next-generation tool for network infrastructure management”, said Gene Malone, ICM product manager within TE’s Enterprise Networks business unit:“Network managers have come to understand how important the physical layer is to the overall reliability and performance of their networks, and realize that there is little visibility into this layer. The ICM mobile app is a device-based tool that can provide an instant, real-time view of the network and render it transparent.”

The ICM mobile app, in conjunction with an active ICM system, provides unprecedented management, details and control of the Information Transport System (ITS).  The app features:

* Work order selection listing
* Work order synchronization
* Work order/LED activation controls
* Work order step selector/manager
* Auto-detect completion indicators
* Manual completion indicators
* Response attachment handling
* Incident response logging

“The key differentiator for the TE managed connectivity offering is the high level of detailed information provided by the CPID technology harnessed through the intuitive software app”, said Kevin Townend, senior development manager, ICM software solutions, at TE Enterprise Networks: “TE is the world leader in fiber connectivity. Creating the ICM mobile app extends our commitment to simplifying network infrastructure management for our customers.”

Download the ICM mobile app from:

Additional information about ICM software and the new ICM mobile app can be found at: www.TE.com/ICM

About TE Connectivity
TE Connectivity (NYSE: TEL) is a $13 billion world leader in connectivity.
The company designs and manufactures products at the heart of electronic connections for the world’s leading industries including automotive, energy and industrial, broadband communications, consumer devices, healthcare, and aerospace and defense. TE Connectivity’s long-standing commitment to innovation and engineering excellence helps its customers solve the need for more energy efficiency, always-on communications and ever-increasing productivity. With nearly 90,000 employees in over 50 countries, TE Connectivity makes connections the world relies on to work flawlessly every day. To connect with the company, visit: www.te.com. To connect with TE Enterprise Networks, go to: http://www.te.com/enterprisenetworks.


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