Adds New Abilities to Improve the Subscriber Experience
MORRISVILLE, N.C. — November 17, 2010 —Tekelec (NASDAQ: TKLC), the broadband data management company, today launched its enhanced network performance management system, Performance Intelligence Center Release 7.0. The solution gives service providers new abilities to cost-effectively improve surveillance, troubleshooting and reporting across networks, services and subscribers in 3G and Long Term Evolution (LTE) networks.
Release 7.0 incorporates Tekelec’s unique Intelligent Data Management (IDM) approach to cost efficiently monitor the explosion of mobile data traffic in a flexible and dynamic way. Yankee Group forecasts that by 2013, mobile data traffic will swell to nearly 18 times 2009 levels – while mobile data revenues remain essentially flat – requiring new solutions to manage both subscribers’ quality of experience (QoE) and the data explosion.
IDM provides visibility to all mobile data activities through powerful traffic characterization and mobile data analysis. With IDM, service providers can also tune the system to provide deep traffic analysis for subsets of traffic deemed most important – such as all traffic for certain users, traffic related to a particular service, troubleshooting a particular error, or general sampling across the subscriber base.
“Intelligent Data Management increases network efficiency, lowers operational costs and proactively combats subscriber churn by identifying issues before they reach the customer service desk,” said Ted Julian, principal analyst in Yankee Group’s Anywhere Network research group. “Tekelec is introducing new intelligence to measure service, device and network performance so service providers can better enable the high quality of service that subscribers require.”
Performance Intelligence Center, previously called the Integrated Applications Solution (IAS), acts as a central vantage point for service providers to view, manage and optimize their networks, services and the customer experience. The Performance Intelligence solution collects data and provides analytics reports across a variety of network technologies including SIGTRAN/SS7, GSM, GPRS, UMTS, VoIP, IMS and LTE networks to identify potential trouble spots, understand usage patterns and provide actionable intelligence.
The solution integrates with Tekelec’s EAGLE 5 session management platform and its Diameter Signaling Router (DSR) to provide efficient and scalable probeless monitoring. When deployed in tandem with Tekelec’s Policy and Charging Rules Function (PCRF), the Performance Intelligence Center creates a feedback loop to continually optimize the network performance based on dynamic business and policy rules.
Other enhancements to Release 7.0 include:
· Detailed on-demand analysis of subscriber usage for customer troubleshooting resolution, configured to a set time period. This allows operators to temporarily dedicate additional resources on individual subscriber to identify problems and confirm when they are resolved.
· Continuous detailed monitoring of VIP subscribers or high-value services, as defined by service providers.
· Improved data visualization and usability with the addition of critical reporting analytics features, including the:
o Global Roaming Quality (GRQ)-certified roaming intelligence portfolio, which provides visibility into the performance and volume of voice, data and SMS roaming activities. The solution also supports the identification of roaming steering activities to monitor if subscribers are registered to preferred carriers when roaming out of their home networks.
o Interconnect intelligence portfolio, which manages high-value, revenue-generating inter-carrier traffic.
· Improved SIGTRAN visibility through efficient integrated monitoring with Tekelec’s session management products. This gives service providers new abilities to measure available SIGTRAN capacity, bandwidth and network reliability to more efficiently manage next generation core network infrastructure.
For more information, Tekelec has free whitepapers available for download: “Monitoring LTE Networks” and “Customer Service Assurance.”
Tekelec enables billions of people and devices to talk, text and access the Web. Our portfolio delivers a unique layer of intelligence allowing service providers to both manage and monetize the exponential growth in data traffic and applications. Tekelec has more than 25 offices around the world serving customers in more than 100 countries. For more information, please visit www.tekelec.com.
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