Telappliant implements scalable, cost effective VoIP system for AngloINFO to support 2.5 million customers
…New telephony system reduces International call waiting time and costs by 50 percent…
LONDON – Monday 6th February 2012 – Telappliant, the leading Internet telephony provider for UK based small to medium sized enterprises (SMEs), has successfully deployed a new VoIP solution to reduce call waiting times, cut telephony costs and improve staff productivity across 25 countries.
AngloINFO is the world’s largest network of websites for English speakers living abroad. The organisation operates 87 regional and national websites worldwide and serves over 80 million page views every month to an estimated 2.5 million users by providing support and information on living in and moving to a new country.
Henry Ayres, Head of Technology at AngloINFO, explained, “Our telephony network was running on an Asterisk Appliance PBX system which demanded significant amounts of time and technical expertise to maintain. High call volumes were also causing our landlines to jam regularly. This problem was compounded by the fact that calls from franchisees often lasted for twenty minutes or more. As a result, inbound callers were frequently queuing for long periods or simply gave up. Our old telephony system was failing to support our current needs and future expansion plans so we approached Telappliant for a full review in search of a scalable telephony solution to address our challenges, and to support the growing number of remote employees and international franchisees.”
AngloINFO worked with a dedicated Telappliant account manager to trial several business VoIP solutions and selected the VoIPOffice Hosted package, an IP PBX telephone system hosted entirely by Telappliant in the UK. VoIPOffice Hosted allowed AngloINFO to take advantage of advanced telephony features without worrying about hardware or maintenance costs. It also consolidated their business communications from multiple locations around the world under a single high performance IP telephony platform.”
AngloINFO also subscribed to Telappliant’s Business Multi Plan, which brought together landline and mobile minutes for UK, European and International destinations in one inclusive low-cost call plan.
Ayres adds, “Our organisation now benefits from a VoIP telephone service that effectively supports our business requirements. Telappliant hosts our phone system, so no system maintenance is required on our part and there is always space to accommodate growth. We can also add extra telephone lines as and when we need them. Telappliant provides us with a reliable, cost effective, robust telephony system. It also offers features such as managing incoming calls to eliminate the problem of lines jamming, a virtual receptionist so that every caller is responded to in a timely manner, and automatic call distribution and ring groups to redirect calls when lines are busy. To support remote workers, VoIPOffice also includes features such as follow me, call forwarding, caller ID and voice messages via email. The switch over to Telappliant has allowed to us to offer a more timely and professional service and we are delighted with the results.”
Tan Aksoy, Chief Executive Officer at Telappliant, commented, “VoIP telephony is a telephone system designed to deliver voice communication over the Internet. It’s efficient, fast, reliable and cost-effective – and more importantly it’s seamless for your staff and customers. Businesses should not be frightened by VoIP nor the jargon that surrounds it. VoIP is a simple yet scalable solution that grows with your business, and it can offer a range of phone numbers for various destinations to help you expand your operations beyond your immediate location. Not all VoIP solutions are equal so choose a robust system that offers additional functionality without extra cost.”
For further information about VoIPOffice, visit http://www.telappliant.com/hosted-telephony or to watch a short video on Telappliant’s YouTube channel visit http://bit.ly/yTYjPG
About Telappliant
Telappliant provides Voice over IP (VoIP) telephony services to UK based SMEs. Telappliant has been delivering Internet telephony solutions since 2003 and owns one of the largest VoIP networks in the UK, with over eighty thousand subscribers.
Telappliant delivers feature rich, highly advanced Internet telephony solutions and offers a range of services including hosted and on-site IP PBX, SIP trunking, VoIP-optimised broadband, global telephone numbers from over 40 countries and a range of call plans. The company is uniquely positioned to deliver state-of-the art, integrated end-to-end solutions and offers high quality business support and dedicated, focused account management.
As a founding member of the Internet Telephony Services Providers Association (ITSPA), the company is fully ISO 9001 certified. For information about the services available visit http://www.telappliant.com
About AngloINFO
AngloINFO is the biggest online global expat network with 60 regional websites covering 27 countries. It provides comprehensive local services for people on temporary expat job assignments, students, retirees, second home owners and permanent emigrants, and its AngloFILE Business Directory, What’s On event guide, Discussions and Classifieds, Blogs and more are essential resources for English-speaking expats all over the world. For more information on AngloINFO’s sites, and for franchising or advertising opportunities, visit www.angloinfo.com.
