Mansfield, MA. — May 17, 2011 — Telco Systems, a multi-service Carrier Ethernet access and demarcation solution provider, today announced a customizable support program for telecommunications service providers to assist in the design, deployment and optimization of Ethernet services.  The newly launched Lifecycle Support Program provides expert support for Telco System’s field-proven Ethernet solutions as well as support for specific technologies, protocols and standards.


The Lifecycle Support Program provides a range of services for network planning and design, provisioning, monitoring, management and optimization. Specific services and support provided include:

·        Initial Installation and Turn-up: On-site Telco Systems experts assists with first time installation and turn-up of the customer’s network. This service includes customized configuration of templates for each Telco Systems device as well as assistance with setting up Telco Systems EdgeGenie Services Management System.

·        Network Design and Planning: This service provides expert analysis of a customer’s specific requirements (network resiliency/protection; QoS & SLA scheme; service creation; resource management; addressing scheme; and clock synchronization) then provides a detailed network diagram and report to address such planning aspects (type of traffic; service; SLA; configurations; and description of features and services in the suggested solution)

·        Training and Certification: Provides face-to-face hands-on technical training for the following technologies – EdgeGenie Service Management Platform; OAM; Synchronization; Multiservice evolution and MPLS. Telco Systems experts will also provide troubleshooting techniques for all Telco Systems products.

·        Network Analysis and Optimization: Provides on-site network expertise to periodically review, analyze and otherwise fine-tune deployed Telco Systems devices. This service includes recommendations for network improvements that may include re-commissioning current Telco Systems products, upgrading current products or upgrading to new products.


Telco Systems realizes that purchasing the right equipment is not enough to meet the needs of their customers. Strong support services such as the Lifecycle Support Program gives their customers the technical know-how to take full advantage of the technologies they purchased from Telco Systems and ensures they work seamlessly with technologies they have in place from other vendors.


“Telco Systems’ Lifecycle Support Program eases the deployment of new Ethernet services, reduces the time to market, and minimizes training requirements of personnel,” said Avi Cohen, executive vice president of marketing and business development for Telco Systems. “This program is a true asset as it will free up our customers’ internal resources to focus on their core businesses.”


“Telco Systems’ Professional Service team went beyond normal training to familiarize us with new Ethernet technologies and assist us in the planning and design phase of our backhaul network,” stated David Niblett, lead network administrator at Gainesville Regional Utilities in Florida.  “They were always onboard during the installation process matching the equipment configurations to the customer requirements, as well as isolating, troubleshooting and fixing any issue as we transitioned from the test network to live customer traffic. Our customer, a major mobile operator, was extremely pleased with the quick response time to issues.”



About Telco Systems

Telco Systems is a leader in innovative, multi-service Carrier Ethernet access and demarcation solutions to enable carriers and service providers to deploy highly reliable and manageable Ethernet services to both business and residential subscribers. These solutions support a cost effective evolution to a service-assured all IP/Ethernet network and enable service providers to introduce new services to capture additional revenue by supporting mixed services across a carrier Ethernet network.

Telco Systems is a wholly owned subsidiary of BATM Advanced Communications (London stock exchange ticker symbol: BVC).  For more information, please visit Telco Systems’ web site at



Raylene Kadrmas, Telco Systems

781-255-5314, [email protected]