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Telefónica International Wholesale Services, one of the 50 best Spanish companies to work

by david.nunes

Telefónica International Wholesale Services, one of the 50 best Spanish companies to work

  • Telefónica International Wholesale Services is ranked ninth in its category in Spain (companies with 250 to 500 workers).

· 86% of TIWS Spain employees are proud of the work they do and 8 out of 10 trust their managers.

· Best Workplaces Spain list is an international quality Standard of the best places to work, according to workers.

Madrid, 26th april 2011.- Telefónica International Wholesale Services (TIWS) has been awarded the Best WorkPlaces certification by the Great Place to Work consultant, an international quality standard identifying the best places to work from the worker’s point of view.

Telefónica International Wholesale Services is among the 50 best companies to work in Spain and obtained the 9th place in its category (companies with 250 to 500 employees).

The consultant grants this qualifications regarding a model based on five pillars: Credibility: leaders who delegate, transmit confidence, care about the employee, respect him and allow a good work-life balance; Fair treatment: equity and equality with 55% of women in staff; Pride: full satisfaction and commitment at work; and Team spirit: feeling good produces personal satisfaction and improves results.

The survey in TIWS Spain, with a participation of 78%, reveals that 8 out of 10 employees trust their managers and enjoy their workmates, and 9 out of 10 feel proud of the job they do. Moreover, 76% of the staff feel like they are receiving a fair treatment from their managers and 85% is convinced that TIWS is an excellent Place to Work.

The results obtained by Telefónica International Wholesale Services are based, to a large extent, in the working environment, the benefits they enjoy, like medical insurance or pension plan, among others, and in the set of initiatives carried on, like international rotation programmes, learning programmes, etc.

Paula Villegas, TIWS Human Resources Manager, commented The commitment and satisfaction of our employees is critical for strengthening the business plan. We want to inspire and involve them – she said – make them feel that their work is more than just a job. We care about their motivation, their daily work problems and we care about their relationship with other employees. This recognition consolidates our people management model and encourages us to continue in this direction”.

Telefónica International Wholesale Services has since several years ago its own employee satisfaction survey in the 30 countries where it is present. This survey shows the commitment of the company to offer its employees the best experience and to gather the proposals to improve working environment. The last satisfaction

survey registered a record of participation with 84% and very good results, like a global satisfaction index of 78,8 %.

The results offered by the Best Workplaces list are independent and are based in an employee-focused methodology. The analysis process is made of the Trust Index survey for the employees, which means 2/3 of the global punctuation of the process, and the Culture audit, a corporate culture analysis made by the Human Resources department meaning the remaining 1/3 of the punctuation.

A Great Place to Work is where the employee trust the people he works for, feels proud of what he does and enjoys the people he works with.

About Telefónica

Telefónica is one of the largest telecommunications companies in the world in terms of market capitalisation. Its activities are centred mainly on the fixed and mobile telephony businesses with broadband as the key tool for the development of both. The company has a customer base of more than 273 million customers around the world. Telefónica has a strong presence in Europe and Latin America, where the company focuses an important part of its growth strategy. Telefónica is a 100% listed company, with more than 1.5 million direct shareholders. www.telefonica.com

About TIWS

Telefónica International Wholesale Services is the organization within the Telefónica Group that provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. Its integrated and competitive portfolio includes international voice, IP, capacity, satellite services, international services for corporations, mobility services and platform services. www.telefonica.com/carrierservices

About Great Place to Work

Great Place to Work ® is an international leader in research and management consulting HR over 20 years experience, working under the philosophy of “creating a better society through the transformation of work environments.” Offers a wide range of consulting services based on its unique work Great Place to Work ® Model ©, which may include analysis & evaluation, research training or work environments of different organizations. In addition, the consultant is responsible for developing the Best Workplaces list, which through an employee-focused methodology, analyzes, evaluates and certifies the 50 Best Companies to Work For in over 40 countries worldwide. www.greatplacetowork.es

Further information:

Telefónica International Wholesale Services


Tel: 91 483 56 82

Email: comunicación.tiws@telefonica.com

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