| 39714 | TELUS |
TELUS Continues Deployment of Integrated Amdocs Platform across Canadian Operations
British Columbia and Alberta markets now supported by integrated billing, ordering and mediation software, improving customer experience and reducing costs VANCOUVER, B.C. and ST. LOUIS ¾ September 23, 2008 ¾ TELUS and Amdocs today announced the conversion of TELUS’ British Columbia customers onto an integrated software platform that includes Amdocs’ customer experience systems (CES) Billing, Ordering and Mediation products. Amdocs is providing ongoing product support and maintenance for this deployment. TELUS has previously deployed Amdocs CES in its Alberta market. “Amdocs has been our strategic partner for nearly a decade and is playing a major role in our move from dispersed legacy billing systems to a unified system supporting all our diverse customer bases,” said Kevin Salvadori, TELUS executive vice-president of Business Transformation. “Amdocs has effectively helped us handle thousands of orders a day more efficiently, enhancing our customers’ experience while reducing our billing costs.” Amdocs CES supports TELUS’ wireline voice, high-speed data and Internet Protocol (IP) services, including IP television. By providing a single view across the entire customer lifecycle, from order to payment and spanning all wireline services, the Amdocs platform is enabling TELUS to reduce customer service times and offer customers a single and convergent bill. For more information about the Amdocs CES Billing, Ordering and Mediation products, please visit: http://www.amdocs.com/Site/Products/Products.htm
