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Tickets.com Delivers Winning Customer Service and Support With NComputing Thin Clients

by david.nunes

Tickets.com Delivers Winning Customer Service and Support With NComputing Thin Clients

Events Ticketing Giant Lowers Total Cost of Ownership, Enhances Infrastructure and Introduces Scalable Efficiencies With N-series Thin Client Solution

SANTA CLARA, CA – NComputing, a leader in client virtualization solutions, today announced that Tickets.com selected the award-winning NComputing N-series thin client solution to deliver superior customer service and support for the world’s largest and most popular event ticketing source. Tickets.com has invested in market-leading and complementary virtualization solutions, including NComputing N-series and Citrix XenDesktop, to improve inefficiencies in system performance and configurations, PC patching and maintenance and PCI compliance.

“After an extensive analysis across thin client options to work with our Citrix environment, NComputing is our partner of choice,” said Joe Choti, president and CEO of Tickets.com. “The NComputing N-series exceeded all of our requirements, and today we have a valuable partner whose thin clients technology and also personnel play a key role as we build and maintain reliable ticketing technology for our venue partners and their customers.”

NComputing N-series thin clients are ideal for enterprise organizations looking to extend their investments in Citrix XenDesktop, XenApp or VDI-in-a-Box. The technology provides 100 percent of the HDX experience at a fraction of the cost of PCs or other thin client solutions. With full manageability and support, organizations can more cost-effectively extend their Citrix deployments to more users using NComputing technology, enhancing the benefits of desktop virtualization at a lower total cost of ownership.

The demands of high-volume online ticket sales are complex, and Tickets.com sought out a solution to replace a fleet of aging PCs, which required frequent maintenance interruptions for installing new patches, updates and maintaining PCI compliance. Consultants from MTM Technologies determined that Citrix’s tight integration with USB ports would support the company’s ticket printing requirements. NComputing N-series thin clients were a natural fit because they are purpose-built for Citrix virtualization environments.

Tickets.com initially implemented 100 N-series devices with two Major League Baseball clubs in California. Installation took less than one day and with immediate benefits, the investment was soon expanded. Today, it takes booth ticket sellers only 40 seconds to restart their systems after work has been done to the network, half as long as before, which is critical when patrons are waiting at a ticket window.

“Tickets.com has found success with our thin clients in combination with Citrix XenDesktop for improved systems performance and management,” said Dave Burton, vice president, global marketing for NComputing. “Regular software upgrades are streamlined because everything is performed centrally rather than installed and configured on a PC-to-PC basis. A brand closely aligned with a winning customer experience, Tickets.com is invested in new technologies that maintain its superior customer service and support reputation.”

A video of Tickets.com’s use of NComputing N-series thin clients can be found at: http://bit.ly/1mWpmgN

To jump-start the benefits of NComputing N-series thin client solutions, NComputing is offering a free trial to users. Interested customers can find more information and request a trial at: http://www.ncomputing.com/products/nseries/overview.


Tweet This: .@Ticketsdotcom delivers winning customer service & support w/ @NComputing #thin clients http://bit.ly/1t1tZZE

About Tickets.com:
Tickets.com, Inc. is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. First incorporated in 1995 and later rebranded as Tickets.com, Inc. in 2001, the company was initially a merger of nine ticketing firms.

Tickets.com is headquartered in Costa Mesa, Calif., with regional offices across the U.S. and around the world, including Canada, Europe, Australia and Asia. Tickets.com’s diverse client portfolio includes Major League Baseball, National Hockey League, major arena, large performing arts organizations, as well as the 1996 Atlanta and 2010 Vancouver Olympic Games.

About NComputing:

NComputing, Inc. is a leader in client virtualization solutions. Removing the barriers through a unique formula of simplicity, performance and value, NComputing’s integrated solutions serve global enterprise and mid-market companies in key verticals such as education, healthcare and government. With over 20 million daily users in 140 countries, the company is fueling the adoption of client virtualization faster than any other in the world. To learn more, visithttp://www.ncomputing.com.

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