TOT Combines Pre-Paid, Post-Paid, Mobile and Fixed Billing with Convergent NetCracker Solution
Consolidated Billing, Rating and Charging System to Accelerate Order-to-Cash Processes and Improve Customer Experience
WALTHAM, MA — February 16, 2016 — NetCracker Technology announced today that TOT Public Company Limited, formerly known as the Telephone Organization of Thailand, has implemented NetCracker’s Convergent Billing solution to consolidate its pre-paid and post-paid fixed and mobile rating, charging and billing processes, which were traditionally managed on disparate platforms. TOT is a leading provider of fixed and mobile telephony services across Thailand. With a combined platform, TOT will not only be able to improve its billing accuracy, flexibility and agility, but it will also be able to support convergent models and deliver innovative services and a superior customer experience.
“Despite the growing communications market, competition is still fierce, which required us to transform our billing environment and bring our fixed and mobile processes onto a single, unified system to reduce costs and simplify operations,” said Puttichai Khluabkamnoed, Senior Director and Head of the Billing System Competence Center at TOT. “Consolidating and integrating our billing processes will help us meet our customers’ diverse needs without encountering obstacles associated with a lack of flexibility or standardization.”
By bringing together fixed and mobile billing operations into a single system, TOT can streamline processes and launch convergent business models that cater to a wide range of customer needs and expectations without introducing complexities associated with managing a multitude of platforms.
A unified approach to converged BSS allows TOT to maximize operational efficiency, centralize offer and product management processes, support differentiated charging schemes and improve credit control and prevent bill shock. The single system, which is built on unified architecture, includes a single data model and product catalog across the entire system, removing complexity and increasing consistency. TOT will also be able to maintain billing accuracy and consistency and accelerate order-to-cash processes across its entire customer base.
“Being able to help simplify the ordering and billing processes for customers, regardless if they require mobile or fixed services, is critical for communications services providers around the world,” said Loh John Wu, Vice President Asia Pacific at NetCracker. “With a sophisticated convergent solution, operators can manage those operations through a consolidated platform to improve experience internally and externally. We are happy to help TOT enable these capabilities and provide an experience that its customers demand.”
For more information on NetCracker’s solutions and services, please contact Juliet Shavit of SmartMark Communications at email@example.com.
About NetCracker Technology
NetCracker Technology, an NEC company, is the proven partner for cable operators and CSPs in enabling product innovation and bringing IT and networks into the next generation. The end-to-end NetCracker 10 solutions and services portfolio brings together comprehensive business and operations management offerings, big data analytics, service and network orchestration and virtual functions management onto a single cloud-enabled platform. NetCracker’s in-depth technical and operational expertise, wide range of professional services and unbroken track record for successful implementations enables operators of all sizes to deploy hybrid virtualized environments, establish end-to-end process visibility, introduce critical new revenue opportunities and deliver personalized customer experience.
For more information about accelerating product and service delivery, optimizing customer experience management and bringing virtualization out of the lab and into production, please visit www.NetCracker.com.