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touch to enhance customer experience with Nokia Siemens Networks

by david.nunes

Beirut, Lebanon – March 4, 2013

touch to enhance customer experience with Nokia Siemens Networks

Integrated network management solution improves operations efficiency and service quality

touch, the leading mobile telecommunications operator in Lebanon, will soon be able to deliver an improved customer experience for its subscribers. The operator has selected Nokia Siemens Networks to implement its Integrated Network Management Solution (INMS) and related services. This solution, comprised of a set of solution blocks, will allow touch to cost efficiently improve its service operations to ensure the best service quality.

To enhance the quality of service for our subscribers, touch will become the service assurance leader in the Middle East by implementing Nokia Siemens Networks’ INMS,” said Wael Ayoub, COO of touch Lebanon. “We have selected Nokia Siemens Networks for this important milestone implementation which will help us increase the efficiency of our network operations, reduce maintenance costs, and most importantly improve the quality of voice, text messaging (SMS) as well as other data services for our subscribers. INMS implementation is a major step in the direction of touch’s vision of achieving excellence in customer experience management.”

“touch and Nokia Siemens Networks share a common vision of Customer Experience Management (CEM) which translates into a superior service experience for subscribers,” said Chadi Mouchantaf, head of touch customer team at Nokia Siemens Networks. “With our strong CEM portfolio and rich experience in the deployment of customer experience management solutions, we are committed to further improving service quality cost efficiently for touch to satisfy its customers.”

Under the contract, Nokia Siemens Networks will implement its INMS* including its NetAct network management system to enable consolidated configuration, monitoring and network optimization across the various technologies. The company’s Service Quality Manager (SQM) provides real-time service quality insight for touch. Nokia Siemens Networks will also deliver its consulting and care services for the operator.

About Touch

On June 1, 2004, Zain (formerly known as MTC Group) the leading telecommunications mobile operator in the Middle East and Africa, was tendered a 4-year agreement by the Lebanese government to manage one of the country’s two existing mobile networks (Mobile Interim Company 2 – MIC2). In November 2004, the operation was branded as mtc touch, then as touch in June 2012 and remains today the sole subsidiary amongst 6 others not to be owned by Zain Group. In collaboration with the Lebanese Ministry of Telecommunications, touch continues to enhance its network capacity while consistently providing its customers with cutting-edge products and services. It also seeks to improve the quality and variety of its services, without compromising on cost-effective pricing modules.www.touch.com.lb

About Nokia Siemens Networks

Nokia Siemens Networks is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

With headquarters in Espoo, Finland, we operate in over 100 countries and had net sales of approximately 13.8 billion euros in 2012. http://www.nokiasiemensnetworks.com


*Nokia Siemens Networks’ Integrated Network Management Solution (INMS) is comprised of its NAdM NetAct Advanced Monitor, Network Performance Manager, NAdC NetAct Advance Configurator, EMC Ionix suite (SAMRTs, APG, Hyperic), Trouble Ticket Management powered by BMC Remedy, and Service Quality Management.

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