Insurance claims service uses true cloud technology in its pursuit of customer service excellence
Insurance claims management service Trinity Claims – part of TrinityM Limited – is achieving excellent levels of service helped by its new cloud contact centre technology from NewVoiceMedia.
Specialising in integrating advanced technology with high quality customer service, Trinity Claims has implemented ContactWorld for Service – a flexible and reliable solution with CRM integration – which ensures that customers can reach their own case manager first time, and quicker than ever before.
ContactWorld provides a complete overview of the entire contact centre operation, and being delivered over the Internet, there were no additional hardware or software requirements so Trinity Claims was up and running with the new system quickly and efficiently.
Neil Hopkinson, Finance Director and co-founder of TrinityM commented: “Integrating the best available systems to provide flexible and scalable options for claims management is a hallmark of the Trinity Claims service, and the NewVoiceMedia cloud architecture provides an ideal answer with a platform that allows us to tailor our service cost-effectively.
“We are passionate about delivering market-leading customer service and wanted a reliable, highly functional system that fitted both our short-term goals and future expansion plans. ContactWorld ticks all the boxes, offering us an efficient contact centre to help us provide excellent service to our customers.”
Jonathan Gale, CEO of NewVoiceMedia, said: “We’re pleased to be delivering cloud contact centre solutions to Trinity Claims that enable them to offer excellent service, every time customers call – now and in the future. A true cloud offering like ContactWorld is an attractive proposition for fast growing businesses like TrinityM who can benefit from rapid implementation and on-demand expansion of services in line with growth”.
For further information, please visit www.newvoicemedia.com
About TrinityM Limited
Founded in 2012, Trinity Claims was established to provide the broader insurance industry with an effective and cost-efficient partner for outsourcing claims processes – either the entire operation or specialist areas within it.
The key to providing this is to use an advanced model and up-to-date technology combined with expert claims handlers who can oversee the whole process and to generate a culture of professionalism and understanding to ensure fairness all round.
In the household claims area, the company also hand-picks and directly manages a network of tradesmen – mostly small, independent businesses – who undertake the repairs.
Tony Peppard (Managing Director), Gerry Ward (Technical Director) and Neil Hopkinson (Finance Director) together previously set up the claims company SIMS in 2004, since when that company grew to over 500 staff and was bought by AXA in 2009.
About NewVoiceMedia
NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. Customer service is the lifeblood of any organisation and NewVoiceMedia’s ContactWorld for Sales & Marketing and ContactWorld for Service make every customer interaction a great experience.
Service availability and security are critical attributes of the cloud. At NewVoiceMedia we guarantee 99.999% service availability, and transparently back that up with our Trust Site (http://www.newvoicemedia.com/trust), which offers real-time data on how our services are performing.
Established more than 10 years and now serving over 8,000 agents, NewVoiceMedia has 200+ customers in 30 countries with over 300 call centres on five continents covering most industry sectors. Customers include PhotoBox, Topcon, DPD, Royal Mail, Lumesse, QlikTech, Denplan, Cunningham Lyndsey, SHL Group and Parcelforce.
For further information, please visit www.newvoicemedia.com
