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UK Drainage Network (UKDN) Live on ICE Claims

by david.nunes

UK Drainage Network (UKDN) Live on ICE Claims


·         First claim completed in record time


LONDON, 10th January, 2012IT-Freedom Ltd and UK Drainage Network (UKDN) are pleased to announce the implementation of the ICE Claims® Management System for the administration of the drainage incidents managed on behalf of UKDN’s insurance and water industry customers.


UKDN is the leading provider of drainage solutions in the UK and works under delegated authority for many of the UK’s household Insurers, where accuracy, cost, service and responsiveness are all critical factors when dealing with both emergency and non emergency claims.


In order to streamline their processes, in June UKDN began to use the ICE Claims® Management System, installed by a project team from IT-Freedom.  The new system enables UKDN to provide clients with:


·         Tailored processes for each Work Provider

·         Immediate scheduling of resources to deal with the incident

·         Real time progress tracking and reporting to Work Providers and Homeowners

·         Monthly analysis of incidents and performance against targets


Nick Powell, IT Director at UKDN commented:  “We threw some significant challenges at the business and the joint UKDN and IT-Freedom implementation team rose magnificently to them. ICE Claims has been by far the most straightforward and successful installation of mission critical software I have seen.  The first claim under the new system was placed by the AA Home Emergency Response team at 8.00am.  This was logged, acknowledged, attended to, resolved and finally invoiced in just 72 minutes.”


Andrew Passfield, IT-Freedom Ltd Solutions Director commented, “We pride ourselves on our partnership approach and our in depth understanding of the UK Insurance and supply chain markets. We have perfected the joint implementation approach to ensure a rapid implementation.  This allows our business partners to start reaping the benefits of the solution as soon as possible.”


About IT-Freedom

IT-Freedom provides best practice web-based solutions for the general insurance industry.  A wealth of knowledge and experience has been combined with excellent technical design to produce the ICE product suite.  ICE Claims® helps insurers drive down the cost of claims: ICE Track® provides the comprehensive information to ensure efficient business management and the recent launch of ICE Policy® completes the set of products for the modern insurer. By challenging accepted practices and harnessing technology we can help your business change for the better.  For more details visit www.it-freedom.com


About UK Drainage Network (UKDN)

The UK Drainage Network Limited (UKDN) is one of the UK’s largest independent drainage companies. It was created specifically to provide a complete drainage service to corporate client’s managing domestic and small commercial drainage failures.  UKDN are the market leaders within the insurance sector managing drainage claims for the UK’s leading insurers under delegated authority.


UKDN’s insurer clients represent over 75% of all properties in the UK with buildings insurance.    UKDN contributed to the WRc Drain Repair Book which defines Industry Best Practice for the investigation and repair of domestic and light industrial drains and sewers, and were the first organisation to be audited and accredited as “WRc Approved” operating in accordance with the WRc Drain Repair Book.  UKDN operates from a national response centre in the West Midlands and delivers a complete national “Best Practice” drainage solution with its own staff from 12 regional locations.


Press contact: Adam Osman, Rivercalm: Tel : +44 (0) 207 152 6118 Email: adam.osman@rivercalm.com

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