UK telecom solutions provider Global 4 Communications selects Tilgin’s tGem as TR-069 ACS of choice
Stockholm, Sweden, October 10, 2013: Tilgin, a leading provider of solutions for multi-play and next-generation broadband, has signed an agreement with Global 4 for the delivery of Tilgin’s TR-069 Auto Configuration Server solution: tGem.
Global 4, a leading telecom solutions provider for the residential and business market in the UK, has chosen to invest in TR-069 solutions for the remote management of their 15,000 national deployments.
With tGem, Tilgin provides Global 4 with a comprehensive remote management platform for all Customer Premise Equipment (CPE) compliant with Broadband Forum’s TR-069 standard. The full life-cycle of residential devices is addressed by tGem within a multi-vendor context, ranging from the initial activation, service upgrade, to proactive maintenance procedures and subscriber care.
Global 4 will use tGem to improve their deployment process in both pace and reliability as well as to maintain the high levels of satisfaction their customers are used to.
“Global 4 is renowned for customer service from installation through to on-going account management, so it is important for us to get the right tools, especially with our fast growing roll-out pace. On a daily basis, we handle hundreds of new customers thanks to our innovative partnering with estate / letting agents. When we made the selection of Tilgin with tGem after 9 months of researching the market place we chose both the right solution as well as the right partner to help us run our business our way.” Says Nigel Barnett, MD at Global 4
The deployment is expected to start in September with the new tGem 6.2.2 version, which includes a number of improvements such as LDAP and TFTP support as well as improved support for proprietary extensions (e.g. Broadcom) to TR-069 in the Home Network mapping functionality.
About Global 4
Global 4 has been established for over 17 years and is a leading telecoms provider to many different sectors which include 15% of the UK’s petrol retailers, 42% of the UK’s estate agents and at least 11 locations on every major UK high street.
Our head office is based in Horsham, West Sussex and we have data centres in Chatham and the Docklands. We also have technical staff based around the UK, who are never more than 90 minutes away in case of an emergency. Using the latest remote diagnostics we are able to handle most client challenges in a matter of minutes.
With 24/7 support 365 days a year, Global 4 is renowned for customer service from installation through to on-going account management. Our customers have access to a personal and informed UK Customer Service Help Desk along with a dedicated Account Manager. We even follow up maintenance visits with courtesy calls to ensure customer service excellence is delivered.
Global 4 continually work with companies to reduce telephone costs and highlight cost saving opportunities every step of the way, by using our industry expertise and knowledge.
When Global 4 is invited into a business to carry out a telecoms review, time and time again the cost saving results and improved efficiencies have been truly staggering. With many case studies demonstrating first year cost savings of over 40% and instant improvements to profitability.
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Tilgin’s high-performance, software-controlled home gateways and remote management solutions turn online homes into a profitable business for operators and a personalized experience of quality and simplicity for their customers. Our telecom-grade solutions allow for managed services – for triple play and beyond – to be introduced instantly and individually. With easy integration in operational and business support systems, they substantially reduce operators’ cost while creating loyal and satisfied customers and a strong brand. Tilgin systems and solutions are used by more than 100 operators in more than 30 countries giving Tilgin a strong client base with a broad international reach. Tilgin was founded in 1997. Tilgin is headquartered in Kista, Sweden, and has a network of international sales partners. For more information, please visit www.tilgin.com