United Telecommunication Services (UTS) Awards Managed Services Contract to Comverse
Comverse Services Provide Quad-Play Operational Support, Enhance the Customer Experience
WAKEFIELD, Mass., June 24, 2014 – Comverse (Nasdaq:CNSI), a global leader in telecom business enablement, today announced that United Telecommunication Services (UTS), a leading integrated provider of proven telecommunication technology in the Caribbean, has selected Comverse for a multi-year managed services contract to provide operations and application support services and maintenance for UTS’s billing and active customer care solution.
“The deployment of Comverse ONE was a key milestone for UTS,” said Shairon Offerman, COO at UTS. “Not only have we significantly enhanced operational efficiency by retiring multiple legacy systems, but consolidation of BSS and customer management around a single, integrated data model has enabled us to embrace new business models and vastly improve the customer experience. Now, taking our partnership with Comverse to a new level, this extended managed services agreement frees us to focus on our core concerns while we benefit from Comverse’s unparalleled market knowledge and expertise with their systems to optimize performance, efficiency, costs – and increase speed to market for new service launches and accelerate innovation.”
In the framework of the agreement, Comverse will pro-actively provide a broad range of Managed Services, including: operational readiness & support, marketing consultancy, as well as application and infrastructure support for UTS’s Comverse ONE CV system. The onsite lineup will include a team of experts to handle all aspects of the product catalog, workflow, ordering and billing components and more – supported by the Global Center of Excellence.
“This agreement adds a new dimension to our strong relationship with this telecommunications powerhouse, and is an additional testimonial to Comverse’s position as a dominant BSS and managed services player in the region and globally,” commented Andreas Herzog, VP and Head of Managed Services at Comverse. “Comverse has been an industry leader for more than three decades, with both products and services that boost business success. Today our global network of service experts optimizes operations in a managed service model for communication service providers supporting billions of subscribers worldwide.”
Comverse Services can help you sharpen your competitive edge: optimizing operations, increasing efficiency, enhancing the customer experience, boosting loyalty, and more. Learn more.
About UTS
The UTS Group is one of the Caribbean’s premier, integrated and growing providers of proven telecommunication technology. It serves consumers, businesses, governments, and other institutions in the Caribbean area, South America, and Europe. UTS provides advanced, reliable and competitive telecommunication solutions and after-sales care for its customers, wherever and whomever they may be, for personal or professional use. Backed with over 90 years of experience, UTS is the market leader and trendsetter in its main markets in long distance and mobile telephony services. UTS offers Internet services, advanced data networks as well as transaction-based services, lease lines, prepaid cards and prepaid mobile telephony.
About Comverse
Comverse is a leading global provider of telecom business solutions that enable communication service provider success in the hyper-connected world through service innovation and smart monetization. The company’s proven and innovative product portfolio includes BSS, Policy Management (PCRF) and Enforcement, and Digital Services – all backed by Managed and Professional Services. Comverse’s extensive customer base spans more than 125 countries with solutions successfully delivered to over 450 communication service providers serving more than two billion subscribers. Comverse’s solutions are available in a variety of delivery models, including on-site, cloud, hosted/SaaS and managed services. For more information, visit www.comverse.com.
