USU wins first customer in the United Kingdom
CCA International will use USU KnowledgeCenter in the future
After a very successful visit to the Call Centre Expo in London in October 2011, the first customer in Great Britain relies on the intelligent knowledge management technology USU KnowledgeCenter. CCA International is a stock corporation employing 4500 people in 14 call centers located in 6 countries. CCA handled 7,6 million calls in 2010. Customers in the UK are names such as Vauxhall, Chevrolet, Saab, British Telecom as well as two major newspapers.
CCA is currently using the SaaS-Version of USU KnowledgeCenter. The knowledge database is available everywhere and anytime via standard web-browser. The web-based service solution guarantees high flexibility, cost-transparency and maximum data security. Crucial aspects of the decision for USU as partner were the industry specific functionalities as well as the comprehensive possibilities of self service and the multi-client capability of the system. Specific goals pursued by CCA are the increase of the first call resolution rate with high quality answers and the reduction of training times for new employees. The USU technology is used for Vauxhall in the first step and will gradually be used for other customers.
Further information can be found at http://www.usu-knowledgecenter.com/
USU AG – The Knowledge Business Company.
Founded in 1977, USU offers strategies, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU is Europe’s largest provider of IT and knowledge management solutions.
With KnowledgeCenter technology, customers can activate and leverage all the knowledge resources within their organizations. This broad, comprehensive application bundles all the various communications and information channels on one central platform. With the support of intelligent knowledge bases from USU, call and service centers efficiently provide accurate, individualized answers to over 25 million inquiries per year.
By developing and maintaining complex, customer-specific applications, USU experts can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Our core competencies also include process and system integration based on service-oriented architecture (SOA) as well as deployment of knowledge and employee portals, from initial planning to ultimate placement in service.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: www.usu.de