Visionstream New Zealand chooses TOA Technologies
as its partner in mobile workforce management
TOA Technologies furthers its expansion into Asia-Pacific with strategic customer win;
the company and its new customer will be at Field Service Management Australia March 27-29
CLEVELAND – March 27, 2012 – Organizations in Asia-Pacific are thinking differently about what they want from their mobile workforce management technology. Take Visionstream New Zealand, for example. It was looking for a solution platform that could be implemented quickly, and one that continuously creates value by evolving with the business. TOA Technologies’ ETAdirect solution, the only time-based, predictive and true enterprise-scale cloud solution on the market, was the clear choice for Visionstream New Zealand. As more organizations adopt this Smart PhilosophyTM to optimize their mobile workforces, TOA continues to gain momentum in Asia-Pacific.
“A scalable, flexible platform that can handle our highly variable, and often incredibly large, volume of appointments, backed by a service provider that wants to partner with us. That’s what we found in TOA Technologies,” said Owen McEntee, Business Performance Manager for Visionstream New Zealand. “And, our business is fast-paced, so we needed a mobile workforce management solution that could implement enterprise-wide in a few months – not several years. We’re satisfied that TOA can help us transform and optimize our mobile operations.”
Visionstream, a contractor company that provides telecommunication and broadband network offerings among other services, is currently implementing ETAdirect in its New Zealand operations, with deployment to be completed later this year. Visionstream’s Owen McEntee will be at Field Service Management Australia March 27-29 with TOA Technologies in booth #4. The conference is taking place at Australian Technology Park, Sydney, NSW.
“Companies in Australia, New Zealand and other countries in the region understand mobile workforce management and how it can transform their businesses. But the software they’re currently using takes years to fully implement, and then can’t be changed without recoding. Additionally, these systems live in the past – they don’t measure real-time information to provide the best possible results nor can they evolve with their customers’ future business needs,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “Companies simply can’t afford to be held back by the very systems that are supposed to make them more optimized and efficient.”
“Many telecommunications, utilities, health and contracting services companies in Asia-Pacific are seeing the opportunity to evolve beyond these legacy systems and old thinking,” said Brisker. “They’re demanding a future-ready, real-time approach and proven cloud-based strategy for mobile workforce optimization. As the only service provider with this Smart PhilosophyTM, providing unmatched results driven by predictive analytics and an enterprise-class, cloud-based platform, companies across the region are telling us that it’s about time TOA is here.”
TOA Technologies focuses on being a partner to its customers, which has resulted in a strong track record: 100 percent of businesses that have chosen TOA’s platform are successfully using it today. With its platform, TOA’s customers have increased daily job completion rates by 40 percent, improved on-time performance by 30 percent, decreased miles driven by 40 percent and reduced dispatch centers by more than 60 percent, focusing dispatch staff on customer satisfaction rather than manual appointment scheduling.
About TOA Technologies
TOA Technologies is the leading provider of cloud-based mobile workforce management applications for large and medium-sized enterprises. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry’s only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA’s system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
ETAdirect currently manages more than 60 million appointments annually for many global brands in the satellite/cable/broadband, telecom, insurance, home services and retail industries. Named Best of Breed and Visionary solution in the Gartner Magic Quadrant for Field Service Management, 2011, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information, please visit www.toatech.com.