Home Page ContentPress Releases Vodacom Group Partners with Amdocs to Create African Centre of Excellence for Next-Generation Customer Experience in 5G Era

Vodacom Group Partners with Amdocs to Create African Centre of Excellence for Next-Generation Customer Experience in 5G Era

by Anthony Weaver

Multi-country charging deal will enable Vodacom to reduce time to market for new products and services by embracing a standardised IT architecture

JERSEY CITY, NJ – February 2, 2022 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has partnered with Vodacom Group (Vodacom), a leading African connectivity, digital and financial services company, to create an African Centre of Excellence (COE).

The COE will enable Vodacom to deliver next-generation experiences to its customers in Tanzania, Mozambique and the Democratic Republic of Congo (DRC) by introducing a standardised, flexible configuration, monitoring and monetisation of differentiated services while providing a unified IT architecture across the three countries.

The COE will be launched as soon as all operational and commercial details have been finalised. It will also enable Vodacom to achieve greater operational efficiencies by launching new products, services and tariffs more quickly, including bringing 5G services to its customers, by harnessing Amdocs’ Openet charging solutions.

Dejan Kastelic, Group Chief Technology Officer (CTO) at Vodacom, said: “Vodacom will continue to seek strategic partnerships as we evolve from a telco to a techco. This will allow us to realise our Tech 2025 strategy by investing in modern network technologies and digital IT systems to scale our products and services. Vodacom’s partnership with Amdocs enables us to move to a cloud-native, standardised architecture and develop a single Centre of Excellence in Africa which will in turn allow us to deliver a consistent, next-generation customer experience across our operations.”

“We’re delighted that Vodacom is leveraging Amdocs’ Openet platforms to create next-generation experiences in Africa,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “We’re passionate about creating the best-connected experiences, and Vodacom’s adoption of a unified, 5G-ready architecture means more rapidly bringing those experiences to life for customers in Tanzania, Mozambique and the DRC.”

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About Vodacom Group

Vodacom is a leading and purpose-led African connectivity, digital and financial services company. From our roots in South Africa, we have grown our business to include operations in Tanzania, the Democratic Republic of the Congo (the DRC), Mozambique, Lesotho and Kenya. Our mobile networks cover a population of over 303 million people. Through Vodacom Business Africa (VBA), we offer business-managed services to enterprises in 48 countries. Vodacom is majority owned by Vodafone (60.5% holding), one of the world’s largest communications companies by revenue. www.vodacom.com.

About Amdocs

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 29,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalise and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit www.amdocs.com

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