Voice4Net CEO Rick McFarland to Discuss Next Generation
Contact Center Technologies at ITEXPO
Customer Interaction Solutions Provider Will be Collocated with Hosted Telephony Provider TeleSpeak to Showcase New WebRTC-based “Contact Center AnyWhere”
Dallas, TX, August 4, 2014 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced that Rick McFarland, the company’s chief executive officer, will speak at the ITEXPO Conference and Expo on August 13 at the Rio Las Vegas Hotel in Las Vegas. McFarland’s panel session, “Multimodal Customer Engagement: Because All Your Customers Aren’t the Same,” is scheduled for 9:00 a.m. ITEXPO, one of the largest business technology events in the country, will run from August 11 through August 13.
McFarland’s session will address the challenges of managing a modern contact center that supports a number of customer-driven communications mediums, such as voice, chat, text and social media. Panelists will explore technology strategies which can help agents effectively communicate in the mode that the customer prefers, to enhance the service experience and increase business.
Voice4Net will attend the show to support TeleSpeak (booth #429), a national provider of hosted communications solutions. TeleSpeak and Voice4Net will conduct demonstrations of TeleSpeak’s new Contact Center AnyWhere platform, which leverages Voice4Net’s new WebRTC-based contact center architecture to deliver a versatile, widget-based interface with a rich list of features that can be tailored to fit the needs of any business.
“We’re excited to return to ITEXPO this year, both in sharing our experiences with its prestigious audience, and joining our partner TeleSpeak to introduce our new technology,” said McFarland. “We look forward to demonstrating what a WebRTC contact center solution can achieve and how it can easily create value, vibrant functionality, and above all, enhance the relationship between businesses and their customers.”
Based in Dallas, Texas, Voice4Net generates new and useful tools that integrate telephony and database systems. Voice4Net clients enjoy one hundred percent seamless integration between customers, employees and their businesses. By combining the traditional technology of telephones and its cutting-edge proprietary software, Voice4Net ensures unrivaled flexibility in the crucial area of business communications. For more information, http://www.voice4net.com.