Voice4Net’s “RTC Client” Contact Center Solution Wins Product of the Year Awards From Both CUSTOMER and INTERNET TELEPHONY Magazines
Innovative Provider of Custom Interactive Solutions Is Recognized for Advanced Innovations
Dallas, TX, January 13, 2015 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced that its newly-launched RTC Client contact center solution has won the Product of the Year Award from both CUSTOMER and INTERNET TELEPHONY magazines. These publications are distributed by Technology Marketing Corporation (TMC,) a leading technology media company.
“We’re thrilled to receive this recognition from the editors of CUSTOMER and INTERNET TELEPHONY magazines. It validates our decision to develop contact center solutions based on the WebRTC protocol, which delivers substantial benefits for end-users, developers and dealers,” said Rick McFarland, president and chief executive officer at Voice4Net. “We’re starting to see the marketplace adopt RTC-based solutions, and many customers now see it as a valid, profitable way to improve business processes. We expect that this growth will continue to escalate as more businesses see RTC solutions in action.”
A browser-based solution, Voice4Net’s widget-based RTC Client interface enables customers to utilize their own feature-rich, malleable and highly-customizable contact center solutions in less time and at a lower cost compared to traditional solutions. In addition, Voice4Net’s RTC Client provides developers and integrators with a flexible platform to create sophisticated offerings that can be tailored for specific vertical markets, like business, healthcare, and government. The RTC Client is one in a suite of WebRTC-based contact center technologies that the company plans to release over the course of 2015.
The 2015 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries. The INTERNET TELEPHONY Product of the Year Award recognizes and honors companies that have developed exceptional VoIP and IP communications products and services. The results of these award competitions will be published in the January/February issues of each magazine, respectively.
About Voice4Net
Based in Dallas, Texas, Voice4Net generates new and useful tools that integrate telephony and database systems. Voice4Net clients enjoy one hundred percent seamless integration between customers, employees and their businesses. By combining the traditional technology of telephones and its cutting-edge proprietary software, Voice4Net ensures unrivaled flexibility in the crucial area of business communications. For more information, http://www.voice4net.com.
