Voice4Net’s WebRTC-Based Contact Center Solution Earns
Frost & Sullivan’s Product Innovation Award
Pioneering Provider of Customer Engagement Solutions is
Recognized for Innovative, WebRTC-Based Offering
Dallas, Texas, February 24, 2015 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced that its Voice4Net RTC Framework architecture has received Frost & Sullivan’s 2014 New Product Innovation Award. Frost & Sullivan will make a formal presentation to Voice4Net at a black-tie gala, scheduled for March 10 in San Diego, California.
A browser-based solution, Voice4Net’s RTC Framework lets developers create highly customized and feature-rich contact center solutions that can be catered to specific vertical markets such as contact center, healthcare, and government. Due to its simplified WebRTC-based integration model, the solution can be installed as a supplement to an existing architecture, rather than the expensive and laborious development tasks that define existing technology. This allows providers to deliver the market’s most advanced capabilities to customers, with less expense and less disruption to the organization.
Frost & Sullivan is one of the world’s most established market research firms, with practices that cover all aspects of technology. Frost & Sullivan evaluated a number of contact center solutions for this award. Vendors were judged according to product capabilities and customer impact, and factors such as the product’s ability to serve customer needs, price versus performance, reliability, quality, design, customer experiences and brand equity.
“We are honored to be recognized by Frost & Sullivan, which is certainly one of the most influential research firms in technology,” said Rick McFarland, chief executive officer of Voice4Net. “In addition, we’re pleased that this recognition validates WebRTC technology as a viable tool to deliver expediency, value and advanced functionalities to many contact center environments, through the simplicity and ubiquity of the web browser. As an early proponent of WebRTC, Voice4Net is delighted that Frost & Sullivan agrees with our position that this is a compelling technology that can significantly improve how businesses engage with their customers.”
“There were several worthy candidates for the Product Innovation Award, but Voice4Net clearly stood out for its vision and ability to execute,” said Brendan Read, industry analyst for Frost & Sullivan. “WebRTC is emerging as a compelling technology that allows businesses to leverage highly productive and customer and user-intuitive solutions that previously would have necessitated weeks of painstaking integration. Voice4Net’s RTC Framework has proven itself as a powerful platform that enables organizations to leverage a more effective, affordable and satisfying customer engagement experience.”
Based in Dallas, Texas, Voice4Net generates new and useful tools that integrate telephony and database systems. Voice4Net clients enjoy one hundred percent seamless integration between customers, employees and their businesses. By combining the traditional technology of telephones and its cutting-edge proprietary software, Voice4Net ensures unrivaled flexibility in the crucial area of business communications. For more information, please visit http://www.voice4net.com.
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