VTR, a Liberty Global Company, Deploys Intraway’s new Quality of Experience Solution
– The latest Intraway’s QoE solution allows Chilean Operator to monitor in real time how customers experience the service in order to evaluate different current and future business plans
FORT LAUDERDALE, Florida, July 30, 2014 – Intraway Corporation, leading provider of advanced network control and business support systems (OSS/BSS) for telecom companies and service providers, announced today the deployment of its new Quality of Experience solution (QoE) at VTR GlobalCom S.A. VTR, owned by Liberty Global, is Chile’s largest multi-channel television provider, providing video, broadband internet, and traditional circuit-switched & digital (VoIP) telephony services to 2.6 million service subscribers (RGUs) represented by 1.2 million customers.
“VTR is constantly researching new products to improve their services, acquiring only next generation solutions,” said Ricardo Simpson, COO of Intraway Corporation. “With Intraway’s QoE solution, VTR can evaluate continuously the different Internet services offered throughout the country, and determine, in real time, the potential service problems on their entire network.” Intraway’s QoE solution monitors the quality of service delivered to the customer to evaluate the performance of different business plans. This solution allows the delivery of quantitative reports detailing the perception of various Internet services during their daily use, such as popular OTT services from various providers.
“Even though all internal monitoring tools control the equipment across the network, there wasn’t until today a tool that provided information from the customer’s end, therefore, the problems associated with the user were not detected by our monitoring systems,” said Marcelo Grandjean, Converged Services, Internet & Telephony Manager at VTR.
“However, with Intraway’s QoE solution, we now have end-to-end visibility that enables us to collect data from our customers’ point of view and gives us a detailed perspective of the performance and trend of the most common uses of the Internet. In addition, the QoE solution from Intraway enables us to evaluate new services before they are launched into the market, to understand the behavior of these services 24 hours a day. Measuring and knowing how a service will function before a commercial launch has helped us refine network parameters, which are not easy to perform at laboratory level, given their repeatability and complexity,” concluded Grandjean.
About VTR Group
Our primary operation in Latin America, VTR GlobalCom S.A. (VTR) is Chile’s largest multi-channel television provider, and a leading provider of broadband Internet and residential voice services. VTR provides video, broadband internet, and traditional circuit-switched & digital (VoIP) telephony services to 2.6 million service subscribers (RGUs) represented by 1.2 million customers, as of March 31, 2014.
VTR’s customers are located in Santiago, Chile’s largest city, the large regional cities of Iquique, Antofagasta, Concepcion, Vina del Mar, Valparaiso, Rancagua, and smaller cities across Chile. Its cable network is 82% upgraded to two-way capability, with 85% of cable homes passed served by a network with a bandwidth of at least 750 MHz.
VTR also offers a range of broadband communications services to business customers in its core communities within Santiago and its core metropolitan networks outside of Santiago.
About Liberty Global
Liberty Global plc (“Liberty Global”, “Liberty”) is the largest international cable company with operations in 14 countries. We connect people to the digital world and enable them to discover and experience its endless possibilities. Our market-leading television, broadband Internet, and telephony services are provided through next-generation networks and innovative technology platforms that connect 24.5 million customers who subscribe to 48.6 million services as of March 31, 2014.
Liberty Global’s consumer brands include Virgin Media, UPC, Unitymedia, Kabel BW, Telenet, VTR, and Liberty Puerto Rico. Our operations also include Liberty Global Business Services, a commercial division and Liberty Global Ventures, our investment fund.
Intraway’s convergent OSS, BSS and Quality of Experience solutions improve Communications Service Providers Customer Experience and help achieve Operational Excellence, resulting in greater profitability, revenue growth and enhanced customer loyalty and acquisition.
The company offers innovative and flexible software products that develop full potential and exploit the amazing capabilities of wireless and wireline networks, which are otherwise underused, while reducing costs and increasing revenue, time-to-market, quality and efficiency. For more information, please visit www.intraway.com.