Which? welcomes £3 million Ofcom fine
for TalkTalk and Tiscali UK
Responding to the £3 million fine issued by Ofcom, the communications regulator, to TalkTalk and Tiscali UK for breaching consumer rules, Richard Lloyd, executive director of Which?, says:
“It’s good to see a regulator showing its teeth – a £3 million fine clearly shows Ofcom is ready to take meaningful action against telecoms companies that break the rules. TalkTalk and Tiscali UK made repeated mistakes, billing customers for services they hadn’t used. This fine recognises the impact billing errors have on customers, and hopefully it will spur other companies on to ensure their systems are fit for purpose and kept fully up to date.
“We’d also like to see companies respond more quickly and effectively to customer complaints, without waiting for the regulator to get involved.
“If you’ve received a bill in error, visit which.co.uk/disputedbill* for advice and template letters to help you resolve the problem.”
Judith Adams | Press Manager | Which?
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