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Zen Internet is Which? Recommended Broadband Provider for fifth time in a row

by david.nunes


Zen Internet is Which? Recommended Broadband Provider for the fifth time in a row

Zen Internet, one of the UK’s leading independent Internet Service Providers (ISP), has maintained its Which? Recommended Broadband Provider status, topping the satisfaction tables for the fifth time in a row.


Zen’s Recommended Broadband Provider status revealed five stars for reliability, connection speed, customer service and technical support. Zen has now impressed the satisfaction tables at Which? for the last seven years, making this its twelfth Which? endorsement.  In March last year Zen was also the only ISP to receive the Which? endorsement, ‘Best Buy for Broadband’.


“Zen Internet is the best – it has retained the top spot in our survey for the fifth time in a row. It might not win hearts and minds when it comes to value – but it was awarded five stars for every other aspect of its service and received an overall customer score of 84%,” said Which?


The survey was based on results of an online survey of over 10,000 Which? online panels members about their broadband experiences to find the best providers. The customer satisfaction score (as a percentage) is based on overall satisfaction and their likelihood to recommend the ISP to a friend.

“Our mission is ‘to provide the best ISP service in the UK’, so we are delighted to be recognised as Recommended Broadband Provider by Which? once again. This recognition acknowledges the commitment of the entire team at Zen, especially our Technical Support and Customer Services teams, but I would also like to thank those customers and Which? readers, that have taken the time to vote for Zen,’ said Andrew Saunders, Head of Product Management and Marketing, Zen Internet.

‘There will always be cheaper services, but we genuinely aim to be the best and believe that our services provide real value to our customers.  It has been an incredibly busy 12 months for broadband at Zen, which included the launch of our telephone lines service and our fibre optic broadband products, ’ added Andrew

Zen’s new telephone line services, Home Talk and Business Talk provide the same high level of service and support as Zen’s award winning broadband for both home and business customers. Home Talk and Business Talk will provide a one-stop-shop for both broadband and telephone services.  Customers now have the benefit of being able to use Zen for talking as well as surfing, by only having to deal with one supplier saving both time and money.

If you would like to register your interest in Home Talk and/or Business Talk simply email us to transfer your line at voice@zen.co.uk


Last year Zen launched its new fibre optic broadband packages, offering download speeds of “Up to 40Mbps” and upload speeds of “up to 10Mbps”. Zen’s fibre optic broadband product portfolio is tailored for both residential and business customers and has been developed by connecting to BT’s Fibre to the Cabinet (FTTC) technology. All are supported by a highly robust and resilient network and award winning technical support and customer service.


To complement its existing fibre optic broadband product portfolio, Zen also recently launched its new lower priced entry-level fibre optic broadband package, Fibre Lite.  This product has been developed for customers that want to benefit from faster speeds but do not have massive download requirements. 


Zen’s fibre optic broadband packages are available to order either online at www.zen.co.uk or by calling 0845 057 8323.


For more information from Which? please visit www.which.co.uk/broadband


About Zen Internet

Zen Internet was established in 1995 as one of the first ISPs (Internet Services Providers) in the UK and is still independently owned. Zen provides a range of high quality Internet services to the business and home user. These include Broadband, Leased Lines, IP VPN, Voice, Managed Network Security Firewalls, Online Data Backup, Hosting and Web Design. All of these services are supported by a highly robust and resilient network and excellent technical support and customer service.

Zen has received a number of awards including Which? Recommended Broadband Provider, Zen’s twelfth Which? endorsement in seven years and last year PC Pro Best ISP for the seventh year running as well as Highly Commended for PC Pro Best Web Host.



For more information:
Julie Croston

PR Manager
0845 058 9002




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